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Expired Product Key. Unable to add new key

Team_RVC
Level 3
Doing some testing.  My developer used a product key and downloaded our app.  The key expired Dec 31,2019.  It fails entitlement check in Unity.  In Oculus there isn't anything that indicates that the app is expired.  Went to redeem a new product key it says that it is you already own the content. How does a user redeem a new product key after expiration?
5 REPLIES 5

it is you already own the content? Try turning off your virus scanner and do these steps below

1) locate and run oculusdebugtool.exe
2) goto service>restart oculus
3) reopen oculus store and see if your game is there.
if not try reinstalling oculus software.

also instead of using a KEY just use his email to add him to a release channel and he can download that way.

Team_RVC
Level 3


it is you already own the content? Try turning off your virus scanner and do these steps below

1) locate and run oculusdebugtool.exe
2) goto service>restart oculus
3) reopen oculus store and see if your game is there.
if not try reinstalling oculus software.


Thanks we’ll give it a shot


Team_RVC said:



it is you already own the content? Try turning off your virus scanner and do these steps below

1) locate and run oculusdebugtool.exe
2) goto service>restart oculus
3) reopen oculus store and see if your game is there.
if not try reinstalling oculus software.


Thanks we’ll give it a shot


did that help with your issue?

Team_RVC
Level 3
Debug tool didn’t. Ended up adding him to our alpha channel. 

Thanks