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Support is don't answer.

altairdigital
Sightseer
Hi,

4 days ago we received an e-mail notification from Oculus support team (ticket #372575) that our application "Altair Fulldome Cinema" was removed from Oculus Gear VR Store while some users had a problem with IAP subscription. 

We fixed that problem immediately, but still can't receive any answer from support when our application will be available in the store again. I created 2 tickets for support (#372745) and (#373198). But didn't receive any answer.

I wrote directly but was forwarded to support again.

I ask you to help us solve this problem. It is very important for us to return to the store as soon as possible.
I hope very much for your help.

Best regards,
Alexey Irkov.
3 REPLIES 3

InnerExodus
Adventurer
Hi Alexey,

Welcome to the Oculus Forums.

We are looking into your situation via our internal ticketing system.  You will be receiving updates through there regarding the details that I obtain. Thanks!

altairdigital
Sightseer
Ok. Please keep me in touch!

altairdigital
Sightseer
Hi! Any updates with my application? I'm still waiting for any answer from support