User reports S8+ hard crashes and wants refund

[dpasca]

I received a review of a user claiming that our game is hard crashing the phone (S8+), making it reboot.

I wonder if we can assume that games submitted last month have been tested on S8 devices ?
The user is also asking for a refund... is that possible ?

Thanks !

[dpasca]

Thanks ! That’s a relief.
Hopefully it’ll will be fine with the exynos as well.

[Anonymous]

The customer can open a ticket with Oculus customer support to apply for a refund. 

[dpasca]

metrocube said:

The customer can open a ticket with Oculus customer support to apply for a refund. 

Thanks. In my reply I suggested to contact the staff, but I wasn't sure if how official that was.
Another big relief 😎

[dpasca]

Thank you very much for this !