Store Submissions
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Store/Key submissions, differences in the reviews

I was having a look at the distributions for an app using the Oculus Rift on Windows and I found this sentence on the "Distribution Options" web page:"Oculus keys let you distribute apps through Oculus Home even if your app is not approved for the Oc...

Anonymous by Not applicable
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Adding beta users

Hi, any idea how to add users to the beta and other release channels of my game? when I add them using their usernames they never get any invite emails nor does the game show up in their library. Do they have to be part of my organization or are ther...

Does Oculus change the discount level on promotions?

I entered this app into a promotion for the first week of February: https://www.oculus.com/experiences/rift/985909884864274/I believe I selected 35% as the discount but it is showing a 50% discount. Can Oculus please confirm what I selected and wheth...

Fulby by Heroic Explorer
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Specified release date for Store Submission

Hi all,Got a quick question regarding the submission / approval / release process.We have an application that we are developing on behalf of a client. However, the client has a strict embargo in place and the app must not go live before a certain dat...

The submission review process is horrible

My app was released on Jan 23 on Steam. The intention was to simultaneously release on the Oculus store. I understood that the review might take a bit longer, resulting in a delayed Oculus release. What I hadn't counted on is the awful nature of this...

Anonymous by Not applicable
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Issues downloading from app channels

Hello, we've been having some issues with people downloading builds for our app. We've documented some steps to cause the problems, which usually prevent updates and sometimes uninstalls and reinstalls. I've included the steps below. We were just won...

Emmersed by Honored Guest
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How to Resolve Failed Entitlement Check?

It appears that our application has failed the entitlement check part in the technical review the past couple times, and we are unsure at this point what we are doing wrong. Below we have attached two screenshots that include a screenshot of our enti...

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Anonymous by Not applicable
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Changing app price while "Under Review"

Hi,I am struggling for already a couple of days with mails getting back and forth and now I am asked to drop our release price before being published, but it looks like I am not able to untill it is released. I am following these steps:----To make ch...

Download not finishing.

We are a team that have used last 6 weeks building a game for the gear VR and all left is to get it on the store since we can show it off using osig files.Launching download on as a tester result in a halt and resets to 0, meaning im unable to actual...

Claes9 by Honored Guest
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Visual C++ 2017 redistributable

HiWe have a dependency on the VS 2017 C++ runtime, but the Oculus PlatformCommand Line Utility only allows versions up to 2015 to be specified. Will there be an update to allow us to declare our dependency on the newer version?thanks

How to report a bad Review?

I understand that reviews will be, at least at some point, very important for our applications, and for that reason I believe it is important for us to flag problematic reviews.For instance, I got a one star review on my game with the following text:...

pekayatt by Expert Protege
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