credits wont work - Meta Community Forums

vincentzombiema · ‎06-17-2018

i have 15$ worth of credits but cant use them do i need to add and additional payment method.

AlanOToole · ‎06-18-2018

Does it give an error when using them? I do believe you need a default payment setup though.

mouse_bear · ‎06-20-2018

@vincentzombieman

Welcome to the Oculus Developer Forums!

Alan is right - you will need to have a payment method entered on your account in order to use your $15 credit.

If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1).
3. Tag me @mouse_bear once you have done so!