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7 reasons I had to cancel my Rift order just now

LeeU
Protege

Email I just sent Oculus:

1) Today is 122 days since I pre ordered, still no shipping date
2) You started pre orders 20 minutes early, I ordered in first 4 minutes of released pre order date and time so I lost out
3) No date or price for Touch
4) You delayed shipping because of parts you guys claim
5) You are shipping bundles with PC's before pre orders
6) Read on your own web site that people who ordered their Rift 3 hrs after me are getting theirs today
7) Read today you will be selling retail Rifts this week, see No 1 and 2

So either step up to the plate and compensate me more than just shipping or cancel my order and lose a repeat customer for ever.

Plus, Since I have trust issues with Oculus now, I'm afraid that if I do order a Rift you will just gouge me a ridiculous amount for the Touch because with out Touch Rift is incomplete and mostly useless so I would be at your mercy.

Order #
61300002833XXX

33 REPLIES 33

DLC1
Expert Protege
wow! that's great!  If rift doesn't measure up to the vive experience I will definitely cancel.... I'm nervous now about a lot of things with Oculus, including how long until they put touch on the market, I'm losing faith those are coming this year.

helifrek
Explorer
I was just about to order one..... in checkout it said June shipment but didn't specify which part of June.

I am in a July slot for my rift. I am pretty patient but I am also anxious to get my rift. If I could get a vive this month I would cancel my rift order.
i5-6600k, 980 ti, Asus Z170 Pro Gaming, 16Gb RAM. Whoohoooo!!!!! finally all built and running! CV1 pre-ordered (July)

blue-steel
Expert Protege

DLC1 said:

wow! that's great!  If rift doesn't measure up to the vive experience I will definitely cancel.... I'm nervous now about a lot of things with Oculus, including how long until they put touch on the market, I'm losing faith those are coming this year.



I'm worried we will have the same delays when touch starts.  The fanboys will just say well retail was in the line before you blah blah blah . It will be the same thing all over again

GoesTo11
Protege
Obviously, you should have made a left hand turn at Albuquerque.


LeeU said:

Email I just sent Oculus:

1) Today is 122 days since I pre ordered, still no shipping date
2) You started pre orders 20 minutes early, I ordered in first 4 minutes of released pre order date and time so I lost out
3) No date or price for Touch
4) You delayed shipping because of parts you guys claim
5) You are shipping bundles with PC's before pre orders
6) Read on your own web site that people who ordered their Rift 3 hrs after me are getting theirs today
7) Read today you will be selling retail Rifts this week, see No 1 and 2

So either step up to the plate and compensate me more than just shipping or cancel my order and lose a repeat customer for ever.

Plus, Since I have trust issues with Oculus now, I'm afraid that if I do order a Rift you will just gouge me a ridiculous amount for the Touch because with out Touch Rift is incomplete and mostly useless so I would be at your mercy.

Order #
61300002833XXX




Now you've cancelled you could just walk in to a store and buy one?  Great news!   😉
Big PC, all the headsets, now using Quest 3

Evileyes
Rising Star
I personally could not wait to use the touch, that's why I opted for the Vive, I will be getting mine in the next couple days.. been buying the CRAP out of everything I can on steam. Room scale + my hands inside VR is too tempting to pass up on. For me personally, I cannot deal with a Xbox controller for ONE MORE SECOND. I simply had to go with the better product at this point in time. I'm sure the touch will rock once its released.
i9 10900k @ 5200Mhz, 32GB ram, EVGA 3090 FTW3 Ultra
Need a Tesla? Here is a free 1000 miles in supercharging!
https://ts.la/mark56706

Zoomie
Expert Trustee
@Evileyes This.  I'm patient enough to wait, but I completely understand what you're saying.  I just played some Altspace and watched the Vive users walking around all fancy with their hands.  Meanwhile I'm a second class citizen, like some kind of GearVR user.  Sheesh.
Any sufficiently advanced technology is indistinguishable from magic. - Arthur C Clarke

Hanover
Rising Star
Trust issues.  I swear, you guys will be creating 12 step programs next.

blanes
Rising Star
Don't cancel, and moreso don't cancel after reading the reply from Oculus support you should be grateful ... plus you are in the U.S. which giving you the Retail option if you choose. Remember many of us who ordered early are overseas and the wait feels like an eternity.  I ordered late on day one and mine is estimated for July.  Same happened with dk2 and I never believed the shipping stuff up could have been worse than that,  yet it is.  Hang in there you will be Rifting far earlier than most of us !

blue-steel
Expert Protege

blanes said:

Don't cancel, and moreso don't cancel after reading the reply from Oculus support you should be grateful ... plus you are in the U.S. which giving you the Retail option if you choose. Remember many of us who ordered early are overseas and the wait feels like an eternity.  I ordered late on day one and mine is estimated for July.  Same happened with dk2 and I never believed the shipping stuff up could have been worse than that,  yet it is.  Hang in there you will be Rifting far earlier than most of us !


lol why should he keep the order after the response ?  Its nothing at all.  I mean its great they didn't get their preorder too if its the truth.  But they can't do anything for him and he doesn't want to wait anymore.

I don't get the need for people to continue to let themselves get abused by a huge company.  Just go to a company that is willing to take your money and give you the product you ordered from them .

This is a $600 product that your going to be tired into for months if not years.  Oculus has done this with the dk1 and dk2 and now the cv1.  Why would people think the 4th time is the charm when it comes to touch  esp since touch is still a huge question mark in terms of price and capability and even release.   We have a competitor who is shipping a similar headset but with a touch like interface now for a small increase in price and they actually seem to want to take your money and send you a unit in a quick turn around.