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Amazon and Best Buy Have Not Received Touch Stock from Oculus

Tbone
Protege

I pre-ordered from Amazon, Best Buy, and Oculus because I didn't want to be stuck with the company hit with a delay.

I spoke with a Best Buy manager a few weeks ago who told me it's standard procedure for their warehouses to receive stock over a month in advance of the release of a product. When he went to check to see if they had Oculus Touch stock yet, however, he was surprised that all the warehouses were empty. He told me to check back next week.

Fast forward to today. I check back again and it turns out the warehouses are still empty. I believe the warehouses checked were one in New Jersey and one or two in Virginia. According to the manager, Apple is the only company they work with that waits until the last minute to deliver stock. While the manager is still hopeful they'll have it available for in-store pickup on launch day, he finds it extremely odd that they still don't have stock in the warehouses two weeks away. It takes time to process and allocate to the different stores.

Meanwhile Amazon still has not given a firm delivery date, still stating that they need more information and will email with an update. Checking with customer support, Amazon claims it is still slated for a December 8th delivery date (with Prime shipping), but that date is just based off of the presumed launch date and not whether or not they have enough stock to allocate to their orders.

Two weeks away and neither Amazon nor Best Buy have received any product from Oculus and have not been able to start allocating product to stores or orders. Is this a cause for concern? Is it a sign that the third-party retailers will be fulfilling orders after Oculus has fulfilled theirs? Both Best Buy and Amazon still sound confident that they will deliver "on time", but there's nothing to currently back up those assurances.

Is there anyone who works at Best Buy who could give more info? I'd love to be able to pick it up in store on the 6th, but I'd hate to be hit with a delay because I stuck with them over the other options. Can someone from Oculus give a wink and a nudge as to which order is the best one to keep? For those keeping score...

Best Buy - December 6th (subject to delay, no stock in warehouse)
Amazon - December 8th (customer support is confident but order page still says pending more info)
Oculus - ??? Dec 6th-15th (also probably slowest shipping speed)


The Furious Angels - an Oculus Rift Online Gaming Community!
67 REPLIES 67

Applecorp
Rising Star
That's what I've been asking myself, especially as you get the free games with Amazon as well.

neocaleric
Protege
This morning Amazon notified me my Touch would be shipping on Dec 2 and would be arriving by Dec 6.  All is good in the world. 😄

jayhawk
Superstar

Applecorp said:

To hell with it, ordered from Amazon who have given a delivery date of 6th Dec. Going to take a risk and see who ships first then cancel the other order.


(on Amazon's site)
Note on Availability: Due to high customer demand, orders placed after Wednesday November 23rd, 2016 may not be delivered until January 2017. We'll e-mail you with an estimated delivery date as soon as we have more information. Your account will only be charged when we ship the item. Orders will be fulfilled in the order in which they are received.

bigmike20vt
Visionary
John lewis just emailed me my extended warranty details on the oculus touch, so it would hint something is happening behind the scenes at least.
Fiat Coupe, gone. 350Z gone. Dirty nappies, no sleep & practical transport incoming. Thank goodness for VR 🙂

Applecorp
Rising Star
@jayhawk

Oh balls. Looks like I'll be cancelling the Amazon order then.

Ebonyknight
Expert Protege

jayhawk said:


Applecorp said:

To hell with it, ordered from Amazon who have given a delivery date of 6th Dec. Going to take a risk and see who ships first then cancel the other order.


(on Amazon's site)
Note on Availability: Due to high customer demand, orders placed after Wednesday November 23rd, 2016 may not be delivered until January 2017. We'll e-mail you with an estimated delivery date as soon as we have more information. Your account will only be charged when we ship the item. Orders will be fulfilled in the order in which they are received.


Looks like people are going to be outsmarting themselves....  😄

Just be patient guys, we've waited all year for this and it's only a few weeks away...

bigmike20vt
Visionary



jayhawk said:




Looks like people are going to be outsmarting themselves....  😄

Just be patient guys, we've waited all year for this and it's only a few weeks away...


i will be narked if JL send me this.. i cancelled my oculus order yesterday!.
Fiat Coupe, gone. 350Z gone. Dirty nappies, no sleep & practical transport incoming. Thank goodness for VR 🙂

Anonymous
Not applicable
I agree @Ebonyknight no point getting worred over a few days 🙂 

Oculus have said multiply times that shipping starts on Dec 6th not before that date so if you get yours shipped on the 6th then it will arrive later that week. 🙂

Applecorp
Rising Star
Where is this message on Amazon anyway, I don't see it on the Oculus order page?

Applecorp
Rising Star
Hmm, that's on Amazon US, there is no such message where I ordered - Amazon UK.