cancel
Showing results for 
Search instead for 
Did you mean: 

Amazon and Best Buy Have Not Received Touch Stock from Oculus

Tbone
Protege

I pre-ordered from Amazon, Best Buy, and Oculus because I didn't want to be stuck with the company hit with a delay.

I spoke with a Best Buy manager a few weeks ago who told me it's standard procedure for their warehouses to receive stock over a month in advance of the release of a product. When he went to check to see if they had Oculus Touch stock yet, however, he was surprised that all the warehouses were empty. He told me to check back next week.

Fast forward to today. I check back again and it turns out the warehouses are still empty. I believe the warehouses checked were one in New Jersey and one or two in Virginia. According to the manager, Apple is the only company they work with that waits until the last minute to deliver stock. While the manager is still hopeful they'll have it available for in-store pickup on launch day, he finds it extremely odd that they still don't have stock in the warehouses two weeks away. It takes time to process and allocate to the different stores.

Meanwhile Amazon still has not given a firm delivery date, still stating that they need more information and will email with an update. Checking with customer support, Amazon claims it is still slated for a December 8th delivery date (with Prime shipping), but that date is just based off of the presumed launch date and not whether or not they have enough stock to allocate to their orders.

Two weeks away and neither Amazon nor Best Buy have received any product from Oculus and have not been able to start allocating product to stores or orders. Is this a cause for concern? Is it a sign that the third-party retailers will be fulfilling orders after Oculus has fulfilled theirs? Both Best Buy and Amazon still sound confident that they will deliver "on time", but there's nothing to currently back up those assurances.

Is there anyone who works at Best Buy who could give more info? I'd love to be able to pick it up in store on the 6th, but I'd hate to be hit with a delay because I stuck with them over the other options. Can someone from Oculus give a wink and a nudge as to which order is the best one to keep? For those keeping score...

Best Buy - December 6th (subject to delay, no stock in warehouse)
Amazon - December 8th (customer support is confident but order page still says pending more info)
Oculus - ??? Dec 6th-15th (also probably slowest shipping speed)


The Furious Angels - an Oculus Rift Online Gaming Community!
67 REPLIES 67

Ebonyknight
Expert Protege

Applecorp said:

Hmm, that's on Amazon US, there is no such message where I ordered - Amazon UK.


Wait for it.......

Applecorp
Rising Star
Hehe yeah I'm expecting it.

falken76
Expert Consultant

FrozenPea said:

yeah so I think Amazon are shipping so it arrives on the 6th instead of shipping it ON the 6th which I think Oculus are doing...but hope they ship earlier like Amazon.




I think you're right!  Look at the wording in the email:

"
Hello, 

We have good news! One of your pre-ordered items is now eligible for release
date delivery and has been upgraded at no additional charge
. Your new delivery
estimate is:

"Oculus Touch"
Estimated arrival date: December 06, 2016 "

falken76
Expert Consultant

jayhawk said:

I'm confused why Oculus isn't shipping until the 6th - 15th. Why did I preorder from them again?



Amazon is the Retail juggernaught that every merchant wants to get on because of the insane volume that has a very high conversion.  Amazon knows how to distribute.  That's why I bought from them.  I figured Oculus wouldn't dare risk their Amazon account, but I didn't think they'd actually make Amazon orders a priority over Pre-orders unless there were serious stocking issues.  Anyone who tries to order from Amazon now will probably be dissappointed with a january expected delivery date.

Vetkin
Expert Protege

falken76 said:


jayhawk said:

I'm confused why Oculus isn't shipping until the 6th - 15th. Why did I preorder from them again?



Amazon is the Retail juggernaught that every merchant wants to get on because of the insane volume that has a very high conversion.  Amazon knows how to distribute.  That's why I bought from them.  I figured Oculus wouldn't dare risk their Amazon account, but I didn't think they'd actually make Amazon orders a priority over Pre-orders unless there were serious stocking issues.  Anyone who tries to order from Amazon now will probably be dissappointed with a january expected delivery date.

Oculus should be doing their best to make their direct customers a priority or nobody will order from them anymore. I only ordered from them because of my 'reserved' place in line, which clearly meant nothing. I regret not ordering from Amazon instead. Returns are no doubt easier there also.

Applecorp
Rising Star
Yeah, the whole reserved in line crap leaves a bit of a sour taste in your mouth. I wouldn't mind if all orders got shipped on the 6th for people who pre-ordered early, but the whole 6th to 15th ship window is a bit of a joke, and the seemingly huge quantities of stock allocated to Amazon rubs salt further into the wound.

/first world problems.


Vetkin
Expert Protege

Applecorp said:

Yeah, the whole reserved in line crap leaves a bit of a sour taste in your mouth. I wouldn't mind if all orders got shipped on the 6th for people who pre-ordered early, but the whole 6th to 15th ship window is a bit of a joke, and the seemingly huge quantities of stock allocated to Amazon rubs salt further into the wound.

/first world problems.




I'm still hoping there is a chance that Oculus will ship early and deliver on the 6th. If retailers like Amazon are able to promise release day delivery then you know the stock is already available and ready to go out. If they don't then I'll be placing all my orders through Amazon in the future.

I'll be out of town for a week starting the 8th, so for me the difference is having a day to try out Touch vs having it sit on my porch for a week waiting to be stolen. The trip was not anticipated and it's not Oculus's problem, but that doesn't make me regret my direct order any less. 


Maxxgold
Rising Star



Maxxgold said:

Nothing wrong with ordering from different providers, but the retail stores will get their shipments. I remember when I was waiting for my Rift, and people were just buying them from Amazon and Bestbuy, while I patiently waited. If you think Amazon isn't going to have a huge shipment day one then prepare yourself for some learning. Also, despite what you say about BestBuy getting shipments a month in advance; that may be true in some instances, but normally items arrive a few days before sale.


Amazon and Best Buy got a tiny, tiny amount of Rifts to sell while Rift preorders were still being sent. Dunno how that equates to Amazon having a huge shipment day one. It doesn't even make sense, because the vast majority of Touch sales will be direct from Oculus, so why would Oculus risk pissing off their customers again when they don't need the retail stores? The units at Amazon would just be sitting around while Oculus' actual customers would be waiting. It seems pretty clear to me that if there are any shortages, Touches will first be sent to Oculus preorderers with priority queue, and retail stores will be delayed.


Well, I guess you are wrong huh? Oculus is shipping after Amazon.http://imgur.com/a/OQYAF

I'm not sure why you naysayers have to run around talking out of your asses like you actually know something. If you would have bothered to read my response, you would have seen that we have already been through this before..

I just got my notice from Amazon. Shipping on the 2nd of December and arriving on the 6th. I'll bet I have my Touch in hand on the 5th, but hey, I can wait till  the 6th if I have too!
1h1clhim8yxf.jpg 

jayhawk
Superstar

Maxxgold said:





I'm not sure why you naysayers have to run around talking out of your asses like you actually know something.


welcome to the internet

Applecorp
Rising Star
Well, Amazon UK are still stating delivery for 6th Dec. No message about stock shortages.   😛