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Anker charging dock

BlackStar2748
Honored Guest

My dock recently stopped charging! I’ve checked all the cables and those are ok. It’s no longer charging the head set. Please advise

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hey there, @BlackStar2748! We understand that your dock is no longer charging, and we understand how this is impacting your experience.

We'll leave a link for you to check out that we know will help you with your concern, if you still need help, please click here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I just bought the Occulus Quest 3 but my dock isn't charging the headset, the light does not go on and overnight it only charged +8%. Brand new, all Meta hardware.

Hey there @Lord_Shtark!  We are excited to hear you recently purchased the Quest 3! We understand how having a functioning Charging Dock is crucial for keeping your headset charged, and trying to stay active in the world of VR! With that being said, we're happy to assist you today. In order to get a better understanding, we have a few questions.

  • When placing headset on dock, do you hear a sound indicating the headset was placed properly?
  • When the Quest 3 is docked overnight, are the LED's on the charging dock showing?
  • Do you have any other third party accessories attached while trying to charge your device? (ex. Elite Strap with Battery)

Please note, when using the Charging Dock with an Elite Strap with Battery for the first time, make sure your headset is on the latest software. Once you answer these questions, we can continue to resolve this issue, and get you back to those fun games and apps! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you for the response! When I left the headset charging overnight it gained 8% charge. But it does make a sound when I put it on the charger, which makes me hopeful that it’s charging. But the light does not go on and the battery life doesn’t increase.

Currently I first charge the controllers, then unplug the docking station and put the charger into the headset. Not great, but that’s what I need to do currently to use it. Any ideas?

I'm using 100% Meta hardware.

Hey @Lord_Shtark, thanks for providing that information! We'd love to gather some more information but before we do so , we would like to move this to PM due to the potential of dealing with private/sensitive information. To create a PM, select our name to get to our profile page, or click here! Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @Lord_Shtark! We'd like to know if you we're still needing further assistance with your charging dock. If so, please send us a Pm for more help! We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi. I'm not sure what happened but it works now! So I think we're good here. Have a nice weekend!

Hey there @Lord_Shtark! That's absolutely fantastic news! We're thrilled to hear that you've managed to find a solution to charge your Quest 3! We can only imagine how excited you must be to dive into the world of VR with your loved ones and friends! If you ever have any questions, don't hesitate to reach out to us. We're here to lend a helping hand whenever you need it! Wishing you an absolutely amazing day ahead!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!