I purchased Project Demigod through App Lab and it won't install on my Oculus. It starts to install, gets part way and freezes. Then it won't let me cancel it or anything. I've tried rebooting my headset and everything I can think of and it still won't work. Now I have Pavlov Shack Beta and it needs an update and it's doing the same thing as Project Demigod. Does anyone have any suggestions on how to get these games to install and update? Thanks!
Howdy there @Freakydeakyhawk & @Galahad08, we see you both are having issues downloading a game. Being unable to install a game can take the fun out of VR, and we understand the importance of having a game you were anticipating for. We would love to look into this issue further for you both!
Let's try a hard reboot to help the headset get out any kinks it may have with the games.
Turn off your headset completely.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Boot Device and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Last resort would be to do a factory reset with the Cloud Backup enabled, this way all of your saved data can be stored online for you to access.
First, turn on your Cloud Backup to save your app data and game progresses.
Then, turn off your headset completely (hold the power button).
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
We hope this helps, and if the issue is still occuring, please don't hesitate to let us know.
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