Blank login.

[VRDog_]

I accidentally logged out of my Oculus app on my phone, I don't remember the Oculus password and the reset password site is not working. My only choice was to login using meta but when I do its just a blank white popup on screen. I changed default browser, ive tried everything i can find what should I do?

[MetaQuestSupport · Accepted solution]

Hi @VRDog_! We know getting logged out accidentally can be a big pain, especially when you can't remember your password. Don't worry, our team is here to help you get this all sorted out and get you back in!

First, just to make sure you're using the right site to reset your password, try this: https://auth.meta.com/forgot_password/

If you're getting any error or something isn't working right when trying to log in on the mobile app, we would also suggest trying uninstalling and reinstalling the mobile app. 

And if you're still having trouble logging in, go ahead and send us a private message so that we can get your account details and look into this further with you! To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[VRDog_ · Accepted solution]

Ha, Sorry I feel very bad, I was able to login using meta with an entirely different device. The forgot password website did not work.

[MetaQuestSupport]

Hey VRDog, it's a bit weird that the link didn't work, but we're happy you were able to get it fixed. Please feel free to reach back out to us regarding any issues or questions you may have and we'd be more than glad to assist you! Happy gaming!