Hey there! We know issues with your mobile app aren't ideal, so we'd be glad to help out.
Regarding requesting a refund, there are a couple of reasons why you wouldn't be able to do so:
If it fits within this criteria, feel free to shoot over a PM by clicking our name to get to our profile. Once there, select "Send a message" to get connected. Keep in mind you must be logged into the forums in order to do so.