04-12-2016 11:55 AM
Some pretty useful information from TheTwistgibber over on Oculus Reddit for all here to read.
Hello everyone,
As there is quite a bit of confusion swirling around, I want to make
sure that we clarify a few things about failed payment, order processing
and shipping estimates in a single location. I've posted in a number of
threads, and as the information isn't cascading well, I hope this
centralized post will clear up some of that confusion.
Payment Failures
After reviewing the payment failures, a LARGE number of them are due
to insufficient funds or blocks enabled by the banking institution tied
to the payment instrument. These can lead to delays as this will result
in your order being placed on a payment hold. We cannot ship your Rift
until we auth and capture the full payment. Please make sure that you
have sufficient funds available on either your credit card or PayPal,
and reach out to the associated banking institution to make sure that
there are no special fraud holds or other reasons why they may block the
payment.
Order Processing
If your payment fails for any reason, your order will be placed on a
payment hold. If you updated any of your order information, whether that
be shipping or payment, your order will be placed on hold as there are a
number of checks on the new information that must be completed before
the hold can be released. If we tried to pull the funds and were
unsuccessful, YOU DO NOT LOSE YOUR PLACE IN THE QUEUE.
Once the information is updated and the holds are released, your order
will attempt to be processed in the subsequent batch for your region. If
it fails again, the same process applies. This said, if your payment
fails, your order is skipped for the current batch as we must proceed
with the successful orders. Each region does not ship every day as it is
dependent on having stock in the warehouse. We are shipping globally,
and ship as soon as product is kitted and ready to be assigned to
orders.
Shipping Estimates for Processing Orders
If we have either already tried to pull the fundsand were
unsuccessful, or we authorized the full amount on your payment
instrument and you are in processing, IGNORE YOUR SHIPPING ESTIMATE ON YOUR ORDER HISTORY.
The shipping estimate on that page is not dynamic and will not change
based on order status. We could be a bit ahead of schedule for your
specific order.
I won't be answering specific order inquiries on this thread as I
don't want this to turn into an AMA. If there is general confusion about
anything above, I will work to clear that up.
We're as frustrated about the delays as all of you. Yes, I sincerely
apologize for my initial comment on the 1-3 weeks email. Unfortunately
the situation changed quickly and estimates were modified, hence the
extra time we needed for the April 11th update (which was initially
planned for the 12th). There was no intentional deception, and when I
found out, I was heartbroken. Truth.
Thanks for hanging in there with us. For those that are upset, I can
empathize, and while I can ask for more patience, I know that is a tall
order. Everyone is really working around the clock here to make this
right. The road to consumer VR has been long, but it is worth the wait.
That I promise. Whatever headset you choose, just know that VR is real,
it is here, and we're all working hard to bring quality VR experiences
to the masses.
❤️ []-)
04-12-2016 12:05 PM
04-12-2016 12:10 PM
04-12-2016 12:11 PM
04-12-2016 01:28 PM
04-12-2016 01:45 PM
05-04-2016 01:11 PM