So the same questions keep coming up, so I figured this would be a good idea (thanks @CardinalStorm!).
This will be a place for common questions and answers. If you have a unique issue, please feel free to make your own thread, but I will try to grab all the common stuff and add it here. - Check the History Page to See if your Order Was Successful If you are not sure if your order went through, please check the history page for the shop. https://shop.oculus.com/history Sign in if you ordered with your account, or choose guest if you ordered as a guest. If you ordered as a guest and don't remember the order number, please check the confirmation email.
- Total Price Showing as "--" or "$0.00" This issue has been solved. If you check your history page now it should show the full price.
- Problems Changing Addresses for Asian Orders Some Asian customers have had problems updating their address due to a bug on our side. If you were affected by this, you may have had your address automatically changed to something incorrect. This feature is now disabled, so feel free to change your address now.
- Confusion over Currency in Some Regions Australian order are actually quoted a price in USD. Sorry for the confusion.
- Updated Shipping Estimates The estimated shipping time should be around the date that was shown when you pr-ordered. Unfortunately, this date is calculated dynamically, and is not actually stored in the database or on your order anywhere. So Oculus Support agents will not be able to tell you the estimated shipping time if you forgot or didn't see it. At a later day we may come up with a way to give more accurate estimates, but this is to be determined at this point.
- Touch Pre-Order Reservations Anyone that has a successful Oculus Rift pre-order will be given a reservation for Touch. It won't matter if the page had an error in that section, we will honor the reservation.
- When Does Shipping Start Oculus Rift pre-orders will begin shipping starting on March 28th, 2016.
- Entering Your VAT Number to Remove VAT in EU No, we don't support removing VAT from the order.
At the end of my pre-order I forgot to fill in the expression of interest for the 'Touch' later this year.
Can I still express my interest in this? I'm hoping I have not missed out on this as there seems to be no way of going back to that and ensuring that my interest is logged.
At the end of my pre-order I forgot to fill in the expression of interest for the 'Touch' later this year.
Can I still express my interest in this? I'm hoping I have not missed out on this as there seems to be no way of going back to that and ensuring that my interest is logged.
Thanks
Russ
Check your browser history, you should have order confirmation page with questions about touch and oculus ready pc's. I think you should be able to submit the questionnaire again, if not then it would be nice if we could see that page again, and shipping date for those who din't take the screenshot.
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.
Richard Feynman
"tzuvela" wrote: Thanks for the info, what about shipping date updates?
I second that. I think my confirmation said March, but now I'm not so sure. The email confirmation doesn't say. It would be nice to see where we are in line, especially since Palmer said that there were a lot of fake orders that were being weeded out.
"cdmoore74" wrote: I got a question. I will be on Spring Break vacation away from home 3/18 to 3/28. What if the ship date fails within that time?
Shipping starts on the 28th, so unless you're one of the very first ones, you're probably safe. Delivery will probably require a signature anyway, so UPS should try again the next day if you're not home. Or, you could change your shipping address to a neighbor you trust or someone else who can receive it for you (like your office, if applicable).
"cruiserkernan" wrote: Are companies in the EU going to be able to enter VAT number to remove the taxes that we as companies should not have to pay for?
A company should not be ordering Consumer versions in the first place.
Anyway,
To add on to this, I would like some clarification(which also helps Cruiserkernan in the end) on where the European orders are being shipped from. Palmer has said on Twitter that the European price included Taxes and customs, so can we conclude from this that the European Buyers can expect shipment to happen from within the European Union and thus negating the need to pay import taxes and extra sales taxes??
"cdmoore74" wrote: I got a question. I will be on Spring Break vacation away from home 3/18 to 3/28. What if the ship date fails within that time?
Shipping starts on the 28th, so unless you're one of the very first ones, you're probably safe. Delivery will probably require a signature anyway, so UPS should try again the next day if you're not home. Or, you could change your shipping address to a neighbor you trust or someone else who can receive it for you (like your office, if applicable).
So is the rift being delivered by UPS or through USPS?
