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Consumer Rift Pre-Order MEGA-THREAD

cybereality
Grand Champion
So the same questions keep coming up, so I figured this would be a good idea (thanks @CardinalStorm!).

This will be a place for common questions and answers. If you have a unique issue, please feel free to make your own thread, but I will try to grab all the common stuff and add it here.

- Check the History Page to See if your Order Was Successful

If you are not sure if your order went through, please check the history page for the shop.
https://shop.oculus.com/history
Sign in if you ordered with your account, or choose guest if you ordered as a guest.
If you ordered as a guest and don't remember the order number, please check the confirmation email.

- Obtain Your Confirmation Email
If you did not receive your confirmation email, please go to this page and enter your email address.
https://shop.oculus.com/en-us/order-verification/

- Total Price Showing as "--" or "$0.00"
This issue has been solved. If you check your history page now it should show the full price.

- Problems Changing Addresses for Asian Orders
Some Asian customers have had problems updating their address due to a bug on our side. If you were affected by this, you may have had your address automatically changed to something incorrect. This feature is now disabled, so feel free to change your address now.

- Confusion over Currency in Some Regions
Australian order are actually quoted a price in USD. Sorry for the confusion.

- Updated Shipping Estimates
The estimated shipping time should be around the date that was shown when you pr-ordered. Unfortunately, this date is calculated dynamically, and is not actually stored in the database or on your order anywhere. So Oculus Support agents will not be able to tell you the estimated shipping time if you forgot or didn't see it. At a later day we may come up with a way to give more accurate estimates, but this is to be determined at this point.

- Touch Pre-Order Reservations
Anyone that has a successful Oculus Rift pre-order will be given a reservation for Touch. It won't matter if the page had an error in that section, we will honor the reservation.

- When Does Shipping Start
Oculus Rift pre-orders will begin shipping starting on March 28th, 2016.

- Entering Your VAT Number to Remove VAT in EU
No, we don't support removing VAT from the order.
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680 REPLIES 680

Kalcipher
Explorer
I got my confirmation email on Jan 6... completed my preorder 11 minutes after ordering opened. my preorder number is 23xxxxx. i am listed on the website as having an reservation for the controllers... haven't heard a word from Oculus since my confirmation email... As a company I don't think they know what they are doing.

As a business owner that provides goods & services to customers - often without a start/arrival date - it is critical to keep in contact with my customers, return customers and potential customers... even if it is just a quick note to let them know that I haven't forgotten about them.

Since preorder became available, Oculus seems to have fallen off the edge of the planet. There was far more media available about them before preorder than after. Really makes me wonder what I have gotten myself into. What will their customer service be like?!?

Anonymous
Not applicable

JohnJ said:


I think I have the solution why I didn't get a shipping confirmation email or a tracking number email...
Short Version: Errors, just Errors...
Long Version: I recently looked at the date the order confirmation email was sent (since I actually had to use the request email link due to errors), January 15th... ("Screaming internally") :rage: This, along with me not actually receiving an email due to the errors when I preordered it, and contacting Support many, many times until they sent me a link on the 15th, basically means I may not get the Rift on the Launch Date that I would normally get it on, I mean it might be delayed to the end of April, due to the fact of those dumb errors AKA morons sending DDOS reports to screw up the Shop website at preorder time (maybe... I don't know if that actually happened, I'm just really pissed off)... I don't want to get into too many details how I feel because bad things may happen due to my depression... :cry:
And even people are getting Tracking Number emails and I haven't received one.
Sorry for the wall of text...
EDIT: AKA I can't receive my Rift on time because my order confirmation email never appeared until me requesting it on the 15th which in turn, since I didn't receive my email immediately after preorder, delayed my order entirely. :disappointed: 
Your confirmation email isn't connected to your space in the queue. I received my confirmation email the same day as you and I ordered within 6 minutes of pre-orders. Have you tried following these steps to find your pre-order time?
https://www.reddit.com/r/oculus/comments/3zrnjm/get_extra_info_on_your_order/



Yes I just did, they thought I preordered at January 6th, 4:15 PM when I preordered within the same hour when preorders launched... :disappointed:
EDIT: it was in UST time so it is possibly 8:15 AM PST when I ordered the Rift...

JohnJ
Protege

Yes I just did, they thought I preordered at January 6th, 4:15 P.M. when I preordered within the same hour when preorders launched... :disappointed: 


What time zone? If that's the number you got directly from the unix time conversion, then it would put you at 8:15am PST time, aka, 15 minutes after pre-orders opened.

Anonymous
Not applicable

JohnJ said:


Yes I just did, they thought I preordered at January 6th, 4:15 P.M. when I preordered within the same hour when preorders launched... :disappointed: 


What time zone? If that's the number you got directly from the unix time conversion, then it would put you at 8:15am PST time, aka, 15 minutes after pre-orders opened.



Yes it was 8:15 AM PST. Exactly what you said. There was still no shipping or tracking email sent though...

JohnJ
Protege



JohnJ said:


Yes I just did, they thought I preordered at January 6th, 4:15 P.M. when I preordered within the same hour when preorders launched... :disappointed: 


What time zone? If that's the number you got directly from the unix time conversion, then it would put you at 8:15am PST time, aka, 15 minutes after pre-orders opened.



Yes it was 8:15 AM PST. Exactly what you said. There was still no shipping or tracking email sent though...


You should have your place in queue reserved correctly. You're fine bud!  😄 

Anonymous
Not applicable

JohnJ said:




JohnJ said:


Yes I just did, they thought I preordered at January 6th, 4:15 P.M. when I preordered within the same hour when preorders launched... :disappointed: 


What time zone? If that's the number you got directly from the unix time conversion, then it would put you at 8:15am PST time, aka, 15 minutes after pre-orders opened.



Yes it was 8:15 AM PST. Exactly what you said. There was still no shipping or tracking email sent though...


You should have your place in queue reserved correctly. You're fine bud!  😄 


Good, I was afraid of bad things, but thanks for helping me with the issue. :smile: 

JeremyLaurenson
Explorer
For anyone who has a tracking number, I am interested in the shipping method. I am going to change delivery addresses based on where I will be, but shipping speed will of course be key. Overnight vs 2day vs slow boat

JeremyLaurenson
Explorer
Looks like Next Day Air Saver

titan1978
Honored Guest
so whens the expected ship date for 30xxxxx order no?

SethG911
Explorer
23xxxxx here in Ohio, and all I've recieved is the same "1-3 week" notice as the rest of you.