So the same questions keep coming up, so I figured this would be a good idea (thanks @CardinalStorm!).
This will be a place for common questions and answers. If you have a unique issue, please feel free to make your own thread, but I will try to grab all the common stuff and add it here. - Check the History Page to See if your Order Was Successful If you are not sure if your order went through, please check the history page for the shop. https://shop.oculus.com/history Sign in if you ordered with your account, or choose guest if you ordered as a guest. If you ordered as a guest and don't remember the order number, please check the confirmation email.
- Total Price Showing as "--" or "$0.00" This issue has been solved. If you check your history page now it should show the full price.
- Problems Changing Addresses for Asian Orders Some Asian customers have had problems updating their address due to a bug on our side. If you were affected by this, you may have had your address automatically changed to something incorrect. This feature is now disabled, so feel free to change your address now.
- Confusion over Currency in Some Regions Australian order are actually quoted a price in USD. Sorry for the confusion.
- Updated Shipping Estimates The estimated shipping time should be around the date that was shown when you pr-ordered. Unfortunately, this date is calculated dynamically, and is not actually stored in the database or on your order anywhere. So Oculus Support agents will not be able to tell you the estimated shipping time if you forgot or didn't see it. At a later day we may come up with a way to give more accurate estimates, but this is to be determined at this point.
- Touch Pre-Order Reservations Anyone that has a successful Oculus Rift pre-order will be given a reservation for Touch. It won't matter if the page had an error in that section, we will honor the reservation.
- When Does Shipping Start Oculus Rift pre-orders will begin shipping starting on March 28th, 2016.
- Entering Your VAT Number to Remove VAT in EU No, we don't support removing VAT from the order.
Any possible way you can update the first post to include some of the "known" information that has been scattered through the Forums/Reddit? Maybe the answers to the below as well? 😉
1.) Pre-orders are starting to ship on Wednesday. If you have not gotten the 1-3 week e-mail you are not going to be getting one shipped on Wednesday??
2.) How are International orders being handled? Assume additional delays due to out of Country shipments?
Well, while we're waiting... I read the set up documents and found the Oculus needs the HDMI out of my 970 card. So... I trotted down to Radio Shak and picked up a DVI to DVD cable, $32, and connected my monitor to that so the HDMI will be free when I plug the Oculus into the card.
Also, the Oculus needs 2 USB 3.0's. I ordered a USB 3.0 hub to plug my keyboard, mouse and joystick into freeing up USB 3.0's for the Oculus.
Now, if I'd just get shipping notification I'll be ready!
No orders were found. If you believe this is an error please contact support.oculus.com.
anyone else seen this, should I start to run around screaming with hands in the air :)?
I also got this message when I tried to check my order this morning after never seeing it before ... Hopefully it's a sign that they're changing our order status
No orders were found. If you believe this is an error please contact support.oculus.com.
anyone else seen this, should I start to run around screaming with hands in the air :)?
I also got this message when I tried to check my order this morning after never seeing it before ... Hopefully it's a sign that they're changing our order status
Mine's still working ok. Still says pre-order, though...
May as well buy the Vive at this point, and just cancel whichever takes longer to get here.
Unfortunately, that's what I'm going to be doing. I placed my Rift order well over two months before my Vive order. If Oculus can't get it together enough to ship my Rift before Vive, I'll go with Vive.
The delayed shipping showed me that I can still have the excitement of 6 year old the day before going to Disneyland for the first time.
But I was as sad as a 6 year old who was told that "because of the bad weather, maybe we'll go in couple of days. Or next week.". So I just wish I knew, so I could set my expectations accordingly 😉
