Dead headset

[lanman.284434]

My Quest 3 has completely blacked out after only having it for 2 days. Please help!

[Zenbane · Accepted solution]

Hi there! Sorry to hear this happened. You should be able to connect with Support following these steps:

Go to the support page:

https://www.meta.com/help/support/

Log in to your Meta account.

Select your device (from the top of the list)

Select "troubleshoot device"

Select "headset"

Select "headset charging or power"

Select "Headset doesn't power on"

Select "This did not solve my issue" 

Finally, choose your preferred contact method from the option list.

[NolaBaby]

Hey there @lanman.284434! Thanks for reaching out, I'm so excited that you've joined us in experiencing all of the adventures that Meta has to offer. I definitely hate that you are having trouble with your device, especially during such a short period of time. No worries though, I'll be happy to assist you. 

Our peer @Zenbane, is absolutely correct. You can reach our team by following the steps provided above and get immediate assistance from one of our specialized agents. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Let me know if you have any further questions or concerns. I'm always happy to help.