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Error message when purchasing apps (Solved)

JC-Patrick
Explorer
I cannot buy anything in Oculus store for my Quest. I've tried web page, mobile app and headset built-in store, none of them works, all with same message "error performing query". Anyone else facing the same problem?
I didn't want to post it here for community's help, but here is what I'm confused about: I created a supporting ticket a few days ago but got no further following-up from Angel, then I created another one because I'm afraid that Angel had left my ticket behind. Day passed and I found the ticket closed by supporting team as "solved" without any reply??? Is this what Oculus Support is supposed to do?
3 REPLIES 3

Techy111
MVP
MVP
They only do that if a current ticket is opened which it still is if they have done that.
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

JC-Patrick
Explorer

Techy111 said:

They only do that if a current ticket is opened which it still is if they have done that.


Thank you, that does make sense. So the only thing I can do is to just wait for Angel's kindly reply for no matter how long?

JC-Patrick
Explorer
For those who may facing the same problem, now I have solved this by myself. I removed all the payment methods and added a new card, then boom it worked.
BTW still not hearing back from support.