Ahh you've only had the 2-5 days so far.
Keep at them, you will get the "24 hours" and then a few weeks later the "This has been escalated to our highest team".
Throw in a few "We are doing everything in our power to get a replacement to you" and you will soon be on the way to the Oculus Bingo of excuses full house..
I asked for a address to complain by letter and was told "We currently do not have any physical address that we can receive this kind of feedback."
Facebook the owner of Oculus net worth is $659.53 billion but the only way to contact them is by email & have no formal complaint procedures.
What a joke