10-12-202406:09 AM - last edited on 10-12-202406:13 AM by MetaNinjaTurtle
Hey everyone,
I wanted to share my super frustrating experience with Meta Quest Pro technical support. Unfortunately, it's not a pleasant memory, more like a warning for those who expect reliable help.
I reported a software issue with my Meta Quest Pro controllers. I found the device logs myself and sent them, even though nobody asked for them, hoping for some analysis and support. And what did I get in return? Pretty much nothing.
Support stubbornly responded with (probably) copy-paste. Many of the responses had the same instructions that can be found in the official documentation. Zero reference to my specific questions or the logs I provided. Attempts to have a real conversation to find the source of the problem went nowhere.
To make matters worse, they closed the ticket even though the problem was still there. What's more, they claim they don't have a complaints department — as if they didn't even consider that someone might want to file a complaint. A strange approach, especially for such an expensive device.
So I had to solve the problem on my own — and yeah, I did it. But it cost me several hours of experimenting, testing, and looking for potential solutions. Simply put: I did the job that support should have done.
At the end, I asked for the possibility to file a complaint and maybe get a voucher for their services as compensation. Instead of help, I got a response that they don't have a complaints department.
Has anyone else had similar experiences with Meta Quest support?
Honestly, I'm really disappointed that such a big company can't provide basic customer service these days. I hope stories like this catch attention and someone at Meta finally does something about it.
Support is almost certainly AI. Any humans in the chain are minimum wage script-followers. You aren't going to get anyone technical enough to parse a log file.
