Hey there, @Martinprobro904! It looks like you're having trouble launching Gorilla tag. We would love for you to be able to play and we'd be happy to look into this further for you. Here are a few details we'd like to share with you. Please continue with the following:
Uninstall and reinstall the app
Reboot the headset
Is this happening to any other games?
Get back to us at your earliest convenience!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Heyyy! We just wanted to follow-up with you to see if you were still needing assistance with the issues that you were experiencing with Gorilla Tag. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, hello, @PartyFly.VR! We're so glad you've mentioned this issue launching Gorilla Tag! So many users enjoy exploring everything Gorilla Tag has to offer and you certainly shouldn't have to continue missing out! With this in mind, we'd like to go over a couple of details to make sure we have the full picture to truly tackle this problem. Please clarify the following points in your next post and we can continue on from there:
Is this the only game on your headset that you're having trouble launching?
Where was this game downloaded from specifically? Was this downloaded through the Meta platform or through a third-party resource?
Were any changes made to the headset before this issue began? If so, please undo these changes and try again.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for confirming this information, as it is extremely helpful in isolating the issue. We know how fun playing Gorilla Tag can be, and want to make sure you get access to it as soon as you can!
One thing we do ask for you to try is:
Completely power off your headset
Hold down the Power and volume down button at the same time until you see a menu
Once the menu appears, please select "Boot Device".
This should prompt your device to restart.
If you are still experiencing issues, please contact the developer of "Gorilla Tag" in order to report any bugs you may be experiencing.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @PartyFly.VR! We were just dropping by to see how you were doing, we want to make sure our users get the assistance they need. If you are still experiencing the same issues, please let us know if you were able to do the previously mentioned steps and reach out to the developer tagged in there as well!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have this problem I open gtag and then after I open it it immediately closes. This started happening during the arcade 2024 update I tried restarting my headset reinstalling the game and nothing works
