03-27-2021 08:33 AM
I recently bought a Quest 2 and a link cable. Tried installing the Oculus App on my PC, but right after I select a profile picture and press next, it takes me to a gray screen that doesn't change, even after leaving it open for hours. Have tried multiple other fixes - system repair, reinstall, restarting my PC multiple times, but the problem remains the same. Any advice or support from Oculus would be appreciated.
03-27-2021 10:59 AM
I've read that Oculus are aware of this issue and they're working on a fix for it.
There's a thread somewhere which details a temporary fix which I'm going to try later, so will post back here if I get any success!
03-27-2021 11:05 AM
Same.
03-27-2021 12:52 PM
I had this problem yesterday and managed to fix it. In this forum there are download files and steps with how to fix it. https://forums.oculusvr.com/t5/PC-VR-Development/Oculus-app-not-working-black-window-rendering/m-p/...
To summarize
1: Download the Rar file and OTI
2: Use OTI to kill Oculus
3: Use winrar to extract the rar files to C:\Program Files\Oculus\Support
4: Use OTI to reboot Oculus
5: And uninstall and reinstall oculus with the OculusSetup.exe files to bring the drivers up to date.
This helped, hope it helps as well.
03-27-2021 01:25 PM
Thanks for this! Hope this works.
03-27-2021 02:33 PM
Managed to get this working using the above method!
03-28-2021 03:55 PM
this has been happening for about last 7 days, and no fix so far asper the support team. if you would like a work around that will get you started. follow below...
EDIT: I have added another mirror for Support.rar, Oculus Tray Tool and USB Deview: https://drive.google.com/drive/folders/1IPoyK8G2Nm_9o5hc2Ez91Us1WPtt0GAz?usp=sharing
Youtube Vid: https://www.youtube.com/watch?v=0UyKqe3IBIg