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Help Meta Quest Link app wont open

alexdarthfrisch
Honored Guest

I have been using oculus for years, with Rift S, with minor issues I will say. But today I come across an issue I haven't tried before. My Oculus app simply wont start, I posted a picture that shows the only thing that appears when I start the app. Simply a black screen with nothing to do, I've been thru driver updates, and many other things for troubleshooting, I have uninstalled the app 3 times and reinstalled.

It all happened when I miss clicked a game in my library, I accidentally started that oculus your first steps, tutorial game. Then it started loading and I just wanted to leave the game but it never loaded me into the game, it got stuck on this black screen so I restarted my pc and reinstalled the app, nothing helped. Let me rephrase my Rift S never got a black screen it was only stuck in loading. I tried to open Steam vr and it worked fine, only issue was a lack os sound, and when I pressed the oculus home button nothing happened.app dont work.JPG

 
3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there! We would love to assist you with this issue.

 

We can see that you have mentioned already trying some troubleshooting steps but they haven't resolved the issue. 

Never worry, we can explore other troubleshooting options. 

 

We invite you to reach out via private message so we can take a closer look. 

We look forward to hearing from you shortly! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again!

 

We're touching base with you as we've not received any direct message from you. We're assuming, everything is alright at your end and the issue has been resolved. If you still need assistance on this however, please DM as we need some additional information from you, which can lead us to help finding the root cause of the issue. 

 

Once again, to send us a private message, please select our name to get to our profile page, or click here. Next, click "Send a Message". Please note that you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

ChaptonLite
Explorer

IDK if meta helped on this topic but you can try something
Firstly : uninstall reinstall Meta app
Secondly : ctrl+shift+esc, search for meta's app and end task then open it again
Thirdly : did you check your drivers? you can do that by going in the NVIDIA app (old Geforce experience)

if none of that worked, i'm sorry idk