cancel
Showing results for 
Search instead for 
Did you mean: 

I have received an opened and resealed Rift box. How about you?

Rodent
Explorer
Has anyone else received an opened box for their first Rift?

I've ordered a new product and got what appears to be a used one instead. I did not fully open the box once the plastic bag was obviously tampered with and took pictures of it.

I find sending opened boxes as new terribly insulting (you may not, that has no bearing on me though).

Not willing to suffer through moths of support not answering based on the threads I see in here and I'm very close to request a refund/chargeback in case of no reply. Of course, already having DK2 and Vive may make me much less willing to accept compromise.

A week later edit: Some have thought this is a troll post and asked for pictures. I've attached them. I was so upset about the whole thing that I didn't come to the forums for all this time. In any case I decided to keep the unit and opened it. See the details later in the thread if you are curious. Here are the pictures:
8it1ne1fix6p.jpgggby3uz02qui.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

RonsonPL
Heroic Explorer
Wait with the panic until everything is certain. Maybe it is a HUGE fail on Oculus side, but maybe it isn't.

I once bought a graphics card which not only was opened. It had a lot of dust on the cooler. Engage rage/panic mode when you are certain as I was when I saw the dust.
You know what is the best method to check if it was used? Just check the lenses. If anyone used the HMD there are surely some micro scratches already. If you check and see them on your Rift, make hell on the internets, really.
But since other people above provide reasonable scenarios, hold your horses for now 😉
Not an Oculus hater, but not a fan anymore. Still lots of respect for the team-Carmack, Abrash. Oculus is driven by big corporation principles now. That brings painful effects already, more to come in the future. This is not the Oculus I once cheered for.

View solution in original post

25 REPLIES 25

Fazz
Honored Visionary
Your not the first person to get a second hand Rift. Someone on here was saying his was open when he got it.

EliteSPA
Superstar
@Rodent Can you post some pics?
i7 6700K @ 4.2 GHz | Corsair 16GB DDR4 PC2300 | GTX 1080 Ti | Asus z170-Pro | Corsair RGB Strafe Keyboard | Logitech G27 | Oculus CV1 + Touch + 4 Sensors | Win 10 64 bit | Acer Predator x34 @ 100Hz

Hanover
Rising Star

EliteSPA said:

@Rodent Can you post some pics?




Yes, pics would be nice.  

xi11ix
Adventurer
Please post on the support forums or contact Oculus support.

Percy1983
Superstar
The plastic bag mine was in look a little like it had been chucked on the the contents where almost certainly new.

Any pictures to share?
Asrock Z77 Extreme 4 + 16GB RAM 1866mhz + i5-3570K at 4.5Ghz + Coolermaster Nepton 140XL cooler Sapphire 8GB RX 580 Nitro+ 256Gb SDD Samsung Evo 850 +3x2TB in raid 0 with 64GB SSD cache Thermaltake Level 10 GT Snow Edition + Toughpower 875w

CrashFu
Consultant
Something you may not have considered... they may have HAD to open the box after the initial packaging to insert or install that missing component that had been holding up shipments. It would make sense for them to be putting together however much they could while waiting for the missing part, and setting the incomplete boxes aside to finish later, rather than just sitting around and twiddling their thumbs and not doing ANY manufacturing during that time..

Or heck, worst-case scenario, even if they're refurbishing RMA'd Rifts and then adding them back into the supply for pre-orders once they're fixed and polished up, would that be reason to complain, given the alternative of all those returned units just sitting in a warehouse and not being used at all, while you go a few more weeks without a Rift?

If the one you received ISN'T functioning properly or there is visible damage on one of the device components itself, that would certainly be a reason to be upset... but if the only damage is some ruffled packaging, who cares?
It's hard being the voice of reason when you're surrounded by unreasonable people.

xi11ix
Adventurer
Nobody here can help you. Please post on the support forums or contact Oculus support.

EliteSPA
Superstar
Still waiting for the pics...
i7 6700K @ 4.2 GHz | Corsair 16GB DDR4 PC2300 | GTX 1080 Ti | Asus z170-Pro | Corsair RGB Strafe Keyboard | Logitech G27 | Oculus CV1 + Touch + 4 Sensors | Win 10 64 bit | Acer Predator x34 @ 100Hz

Wihglah
Expert Protege
Is it possible it has been opened for extra QC checks?