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Imagine the nightmare of a faulty Rift.

L_E_D_BLUE
Expert Protege
If you get a faulty Rift in this first month or so, good luck.
4 REPLIES 4

Anonymous
Not applicable
Exactly, that was my worry and that's why I cancelled.  In fact, it took the Oculus support staff two days just to respond to me and process a cancellation.  Imagine if I had a bad Rift, theres not even a working tech support phone number to call - that's pathetic for a company who was bought for $2 Billion dollars.  Name one other consumer electronics company where you cant call and talk to a living tech support person.

pjenness
Rising Star
Lets say this all calms down in June/July and orders are a bit more fluid then, consider the following scenarios

A ) If I wait til June/July....I get the rift then,
B ) If I preoreder and it arrives in April/May but is faulty, I have to return and not receive til June/July

So both ways I ended up with June/July.

Now 2 scenarios:

C ) My April/may Cv1 is fault free.....so Im good..in april/may (WOOHOO)
D ) My June/Jule rift I waited for has a fault..now because I waited I have to send it back again and probably become Aug/Sept


So in both situations Fault/Not Faulty.............doesn't waiting still end up being worse?

-P





Drift VFX Visual, Virtual , Vertical Want 970GTX on Macbook for good FPS? https://forums.oculus.com/viewtopic.php?f=26&t=17349

RiftFlyer
Protege
I got a faulty dk2 (bad cable). It was very early after release. Oculus shipped a replacement and sent me a return shipping label for the old one on the same day. It took about three weeks of emails to get to that point but at least I didn't have to wait for them to get the old one back before sending the replacement.

It was actually a fairly pleasant experience relative to the current Oculus communication standards.

RikkTheGaijin
Heroic Explorer
Multiply by 2 if you are outside the US