04-21-2022 02:38 PM - edited 04-21-2022 03:14 PM
Edit: This is a duplicate of this post, but here I report the issue.
Hi. I just discovered an strange bug.
Hardware
Too long didn't read
Steps to replicate
Issue
Temporal fix
I dont know if this is a known issue, but I hope it gets solved soon!
Solved! Go to Solution.
04-21-2022 03:26 PM
Awesome writeup! Very detailed and a well thought out report! We've actually just floated a thread as the main topic in the Support board regarding this exact issue.
Feel free to leave your report on that thread, but the general TLDR is that the engineers are aware and are currently working on a fix. We're going to keep that thread updated as we get more information, so be sure to subscribe for updates. Thank you for your patience and for taking the time to let us know about this!
04-21-2022 03:26 PM
Awesome writeup! Very detailed and a well thought out report! We've actually just floated a thread as the main topic in the Support board regarding this exact issue.
Feel free to leave your report on that thread, but the general TLDR is that the engineers are aware and are currently working on a fix. We're going to keep that thread updated as we get more information, so be sure to subscribe for updates. Thank you for your patience and for taking the time to let us know about this!
12-31-2023 12:47 AM
This but I can’t access developer mode since hard reset thinking this would resolve a no tracking error my quest if I could just reach the settings I can’t even get passed the gradian stage I left my vr on the shelf worked perfectly it’s in perfect condition I’m so confused
01-17-2024 05:59 PM
Hey there, @Ceily_! We hate to hear that you've been dealing with a tracking error on your headset. We know how being kept from being able to use your headset is the last thing you want to deal with, and we would be more than happy to assist you with this issue!
Just so we can confirm, have you tried to perform a hard reboot on your headset? You can do this by holding the power button down for about 10 seconds. Then, after waiting for about 30 seconds, turn the headset back on.
If you've tried this already, could you please let us know if you're able to perform a second factory reset and if it's able to assist you?
01-18-2024 06:58 PM
Hey there, @Ceily_! We just wanted to check in and see if you still needed assistance with your headset. Please let us know, and we'll be happy to help!