Just ordered a Pimax 8KX (Some CES Reviews)

[Shadowmask72]

It has been getting good feedback from CES so I ordered the PIMAX 8KX right away so I can report back here to you guys as soon as I get it. Probably around March/April. Luckily by ditching all my backer rewards (I already have basestation and Valve controllers) I got mine for $609 (RRP is $1299). Hopefully I can avoid import taxes.

Long Live VR!

https://www.tomshardware.com/news/pimax-vision-8k-x-vr-headset

https://www.digitaltrends.com/computing/pimax-8k-x-vr-headset-ces-2020-hands-on-price-photos-video-r...

https://www.youtube.com/watch?v=tXwyRdqSJZY





Here's a link so you can check specs.

https://store.pimaxvr.com/shop/product/pimax-vision-8k-x-vr-headset-384?_ga=2.31204023.96234807.1578...

[Zenbane]

Shadowmask72 said:

Here's how the article should have been presented with less bullshit about the company and more about the experience.

Okay, and here's how all of your Pimax posts should be presented with less bullshit about pre-emptive hype and more about the truth:

"I am ordering a Pimax. More to come."

[Shadowmask72]

Short and sweet and to the point. I've not really said any more than that in this thread. I have posted peoples opinions of it though seeing as I've not had a chance to use it.  At least now there is balance with a not so favourable hands-on from Upload. I am keeping any excitement in-check based on past experience.

[Zenbane]

Also, this is the article that Pimax is upset about:

https://uploadvr.com/pimax-customer-support-china/

It doesn't have anything to do with their CES review. It's about the fact that UploadVR openly reported the bad customer service decision that Pimax made. UploadVR quoted Pimax COO Kevin Henderson directly, and this upset them.

During the end of the interview, MRTV host Sebastian Ang forwarded recent emails he’s received from viewers expressing frustration with the customer support of Pimax. The viewers reported waiting weeks for replies which didn’t help with the actual problem they reported.

Surprisingly, Henderson himself called out the decision to move support to China. He described the problems with such a move:

Some of the people in tech support don’t speak the language that the requests are coming in. So they sometimes don’t understand what the request is. If the request comes in and it can be interpreted more than one way the response that you get may not even be related to your request, sometimes.

That’s why we created the US office and were working on the European offices, but those offices and those personnel aren’t really contributing anymore, it’s all coming out of Shanghai and that’s unfortunate.

At no time did we have less tickets than when the US office was contributing every day. We had actually got the tickets for US-based customers and Canada down to zero.

When asked why this decision was made, Henderson replied that he “wished” he could answer that, and expressed that it was not under his control. “They felt like it was more cost effective and better to do it from Shanghai“, he explained.

[Shadowmask72]

Yes that is the root cause of the Pimax storm, but I suspect that in combination with the CES round-up article probably was the final straw. To me the CES article is just poorly directed and lacking in enthusiasm overall. The opening paragraph pretty much says there's little to be excited for when Quest and Index have all bases covered right now.

[Zenbane]

Shadowmask72 said:

Yes that is the root cause of the Pimax storm, but I suspect that in combination with the CES round-up article probably was the final straw.

That is conjecture on your part. I'm sure that the public quoting of the Pimax COO that openly confirms ongoing customer support issues is far more concerning to Pimax than a bad CES review.

To me the CES article is just poorly directed and lacking in enthusiasm
overall.

Then you and I define 'enthusiasm' quite differently! I found the CES article to be impressively enthusiastic about how lackluster Pimax remains.

The opening paragraph pretty much says there's little to be
excited for when Quest and Index have all bases covered right now.

Were you at CES? Do you have a hands-on experience to refute this?

[Shadowmask72]

No I don't, but I take the word of several others that have as a good starting point. The award from Digital Trends is a positive sign.  As mentioned in the first post the positive feedback from CES was one reason to buy now. If the pro Pimax reports are lying or ill-informed or overstating then I will certainly pick up on that when I have more hours use under my wing when I get it.

[inovator]

I'm glad primax exists. I hope the good outweighs the bad. If primax was a runaway success maybe much higher fov with clarity would develop faster as well with other companies. 

[Zenbane]

Shadowmask72 said:

No I don't, but I take the word of several others that have as a good starting point.

That's the thing about hearsay, we get to pick and choose.

The award from Digital Trends is a positive sign. 

Keep in mind that last year at CES, Digital Trends gave their highest Tech Award... to a Hamburger.

Oh yes, we picked a fake burger for our Top Tech of CES 2019. And you would too, if you tasted it.
https://www.digitaltrends.com/awards/best-of-ces-2019/

From food to a Pimax HMD. It's definitely a sign of something. Not sure if it's positive tho.

If the pro Pimax reports are lying or ill-informed or overstating then I
will certainly pick up on that when I have more hours use under my wing
when I get it.

That's fine, but the bigger point here is your misplaced double-standard criticism of UploadVR. You are just as biased as they are, if not moreso considering how much spin you are putting in Pimax's favor in this discussion (coupled with the preemptive hype you gave Pimax during their first Kickstarter). More importantly, you are intentionally shifting focus away from the true culprit (the UploadVR article about Pimax's Customer Service) and more towards their more personal CES review. And you seem to be doing this intentionally, because by shifting the focus to the CES review you are able to paint a picture where UploadVR looks to be "in the wrong." Yet the truth is that the issue (e.g. Swevivers tweet) is about the Customer Service article; which clearly shows Pimax being in the wrong.

You are intentionally picking and choosing which UploadVR article to focus on, in order to change the narrative in such a way that Swevivers tweet suddenly looks justified and Pimax appears more like a victim. This is a blatant distortion of the truth of the situation. And yet you criticize UploadVR's reporting?

[Zenbane]

inovator said:

I'm glad primax exists. I hope the good outweighs the bad. If primax was a runaway success maybe much higher fov with clarity would develop faster as well with other companies. 

I'm never glad when a company that is more closely aligned with scams and bad PR emerges as some sort of representative of an otherwise great new bleeding/leading edge technology. Pimax creates a "buyer beware" situation within the consumer VR marketplace that only serves to hamper progress.

[Anonymous]

That statement doesn't make sense though - how can they be zero - yet - people complaining about wait times? Or the fact you said - there was larger delays? How are they counting their tickets? Really any company should aim not for finish tickets - but response and support on said tickets. Most people don't mind doing a little extra work so long as it gets done - but when we don't know a time or having to wait for a simple response back - that is what ticks people off. Plus - these are email tickets - where is the live chat that could've or should've help fix problems faster?