12-23-2022 01:10 PM
I’m have sent both my controllers away. For repair but I have only received the right hand controller back back about two weeks ago. What had happened to the other controller
12-23-2022 01:35 PM - last edited on 12-23-2022 02:21 PM by JamBox88
Hey there, @Achie23. We can definitely understand your concern with only getting one controller back after sending them in. Did you happen to send both in the same box, by chance? If so, then that could most likely be what happened since you're supposed to box them separately if sending more than one device. You'll want to reach out to the Meta Store Support team through email or live chat here for further review of your account.
12-23-2022 04:14 PM
I have tried to connect my left controller to my oculus and it would never connect
12-23-2022 05:27 PM
Hey @Ethan0913_! We know how crucial it is for your controllers to be working, and we'd love to help get this resolved for you. Let's get you back into the world of VR! Here are a couple troubleshooting options you can try:
We hope this helps! If not, we'll be more than happy to take a closer look into this for you. You can submit a support ticket with our team here for further assistance.
12-31-2022 10:18 AM
Hi yes I sent both controllers in one box. No body told me you had to send them separately . I sent them in one box to save on packaging but I have only received one controller back. I would have expected someone to have look in the box’s when it arrived or does nobody have any common sense these days been contracting a number of people for weeks now but I have still not been able to resolve the issue. I need to get this sorted ASAP. Is a phone number I can call or some person higher up I can speak too about resolving this issue
12-31-2022 10:30 AM
We totally understand how this feels, as we're sure you're ready to get back into the world of VR. It's never fun waiting on a package to arrive, so we'd be happy to see what we can do for you. As this will require some investigating, you'll need to reach out to our support team for some one-on-one assistance. While we don't have a number to provide, you can schedule a callback with our team here! Select Orders and payments, then Other product purchase issue. You can then select how you'd like to contact us from there!
01-02-2023 08:34 AM
Hi I booked a phone called for today but nobody has called me
01-02-2023 08:43 AM
Hello @Achie23! You should contact social support and have an agent look into this for you. You can connect to them using this link.
Hope this is helpful!