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Log in to my old account Ha**********@g****.com - help.

Thatkid.joeyy
Honored Guest

i got a new number and I can’t change my password or log into my old account. This seems to be a reappearing issue. This needs to be fixed. Apple isn’t even this secure 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there @Thatkid.joeyy 

 

Could we please request you to confirm if this is in context of a Meta Quest account?

 

We'll be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

The email is ha**********@g****.com

its linked with Thatkid.joey

Hey again @Thatkid.joeyy 

 

We do not encourage sending your information on public forum and therefore you can send us a private message as this would allow us to gather any information necessary to assist you!

 

Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi @Thatkid.joeyy,

 

We just wanted to check in to see if you still needed help with your Meta account? If so, please send us a private message so that we can look into this issue with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again @Thatkid.joeyy,

 

We're just sending another follow-up, as we would really like to help with this issue! We would love to hear from you in a private message, so that we can sort this out for you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!