I've been engaged with Meta since 06/17/2024 attempting to get a replacement done on my Quest 3 that ended up having the voice chat microphone fail after an update. Meta received my unit back on 06/27/2024 per FedEx tracking number 276190708928 and according to the information that they had furnished me, sending out a replacement unit typically takes 3 to 5 days after receiving the original unit. So I waited until 07/10 and as I hadn't received any tracking information for the incoming replacement, I contacted them for assistance and they gave me a vague "we're going to look into it with our warehouse team and get back to you in 48 hours". 48 hours pass, and I still don't see anything, so I contact them again and the response I received is that they're still trying to find my unit (or replacement, they were not clear) and needed more time. I give them more time, until 07/15 and try contacting them again to get an even more vague and unclear response except "still need more time" and do not provide me with a clear understanding of the problem. So, I give them even further time up to 07/30 and they still are not able to give me an update. I attempt contact again on 08/05 and they seem to deign to issue me a different RMA under number 1214425836426030 and to allow 3 to 5 days for it to ship. I allow time to pass and contact them again on 08/07, to which the contact on that date seemed to imply that they can't find the replacement and need to contact their warehouse team again. I'm not sure what is going on, but I feel like they are dragging their feet and slow walking any potential resolution in hopes that I give up and go away. They have both my headset and my money. I filed a complaint with the Better Business Bureau earlier today as this has gone on way longer than what is acceptable, but given that Meta has a F rating on their website and is not accredited, I somewhat doubt it will be effective and getting a resolution.
Hey there, thank you very much for the swift reply with the requested information.
We have passed your details across to our specialist team, and they will be in contact with you regarding your RMA. They will contact you via the email address you have kindly provided.
Have a nice day!
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