I have never dealt with a product this defective or customer service this incompetent. I have been trying to use a headset for two months, and I still do not have one that works.
The first two headsets I received would not load any games. After weeks of back and forth with customer service, I was finally sent a second replacement only to find out this one is completely frozen on the screen showing how to remove the battery tabs from the remotes.
And before anyone asks, yes, I tried restarting it. I even went to the website listed on the screen which is unavailable. The lack of quality control is astonishing. How does a company stay in business when it keeps shipping out broken products?
Customer service has been just as frustrating-lazy responses, no real solutions, and zero accountability. At this point, I would not recommend this companys products to anyone. Two months. Three headsets. Still nothing that works. Save yourself the headache and buy from a company that actually cares. I
We understand you have had quite a bad experience so far with our support and devices.
We want to make this better because we do care about our users and always strive to improve our customer experience and satisfaction.
Please send us a private message with your ticket numbers so we can look into this further and hopefully come to a better conclusion for you this time around!
I managed to get past the pairing controller screen after letting it sit for an hour. However, this headset has the exact same issue as the last two—NONE OF THE GAMES WILL PLAY. This is now the second refurbished headset with the same problem. I have been dealing with this for two months, and nothing has been resolved.
Here’s the old ticket number: 07880555. Not that it matters, since yet another ticket was opened today. But don’t worry—I’ve been reassured multiple times by different reps (because I get a new one every time a new email arrives) with the same generic message:
"Rest assured, our refurbished units undergo thorough inspections and upgrades to ensure they perform as well as new. They are rigorously tested by our engineering team to guarantee top-notch quality."
I’ve received that message four times about two different headsets, and at this point, it’s nothing but empty words. The fact that this has dragged on for months makes it clear that your company has serious management issues. I’ve gotten dozens of emails from various "teams," yet not a single one of them has been able to resolve the problem. You’ve likely spent enough money on back-and-forth troubleshooting to send me three brand-new headsets by now.
And let’s be clear—this issue is on your end, not mine. So why am I, the customer, the one left waiting while your "engineers" fumble around trying to figure it out? I now have had three completely useless headsets—two that have already been sent back and this third one that is just as defective. At this point, they’re no more useful than a rock I could pick up outside.
