Mg headset wont go pass the spinning meta logo

[Tprime53]

PLS HELP! 

so basically I haven't used my meta quest 3 since June and today when I turned it on for the first time in a while it was running normally. It wasn't fully charged and when it died I put it to charge. After it was done I turned it on and i was going to add another account but when I clicked on add a account it crashed and it got stuck on this screen. I tried soft reseting it and it didn't work. Then when I plugged it in to charge some more the led light was purple and then after like 5 minutes it went back to normal. Can somebody please help me because the symbol won't go away and I can't play vr anymore.

[oculusness · Accepted solution]

@Tprime53  try factory resetting the headset with the unit charges up and still plugged in the the charger.

To factory reset a Meta Quest 2, you can: 

1. Turn off the headset
2. Press and hold the Power and Volume Down buttons until the boot screen appears
3. Use the volume buttons to highlight Factory Reset
4. Press the Power button to select it
5. Use the volume buttons to highlight Yes
6. Press the Power button to confirm

You can also factory reset your Meta Quest 2 using the Meta Quest app on your phone: 

1. Open the Meta Quest app
2. Tap Devices in the bottom menu
3. Tap the headset you want to factory reset
4. Tap Advanced Settings
5. Tap Factory Reset
6. Tap Reset

[Tprime53]

Yeah I was thinking about that but do you know if my progress on my games will save because I really don't want to loose my progress on my games

[oculusness · Accepted solution]

@Tprime53  make sure you select cloud backup in the mobile app and the headset visible to the phone before you factory reset. Some games do not support save backup.  You can also backup your game saves using the sidequest software.