Fast approaching two entire weeks without any meaningful contact from Oculus support (of course, my prediction was true; that they would ask some ridiculous question like how to spell my middle name (they asked my shipping address which they already had in my ticket, my profile, my order etc...).
I'm just not going to support a company who treats me like this. (very frustrating to see some post how great Oculus support is)
I think it's the way they packaged it. My Rift's right lens plastic cover was stuck to the cable glue tie wrap thing... so as soon as the gravity pulled on the cable as you remove the HMD out from the box, it pulled the plastic lens cover with it... and it was stuck to the cable glue tie. No big deal for me.
So after following up with the investigation with the team, I was told that this unit was, in fact, new. Basically when the units ship from the factory to the regional warehouse, a certain number of packages are opened in order to review them as a quick inspection. No other customer has actually used the device, and there is no way we could be selling used items as new.
I can have someone reply to your support ticket, but I think the best thing for everyone would be to keep the unit you received, as I can assure you it was a new unit. If you'd like to discuss the matter further, please reply to my private message and I can help support you in any way I can. Thanks.
