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My meta account is hacked

hshahadat1432
Explorer

My meta account is hacked.He removed my gmail and added his gmail in meta account which is connected with my facebook.So now he is able to access my facebook.And I can’t remove that meta account from my facebook as I have no access on that meta account.My account was hacked about a month ago then I recover it with my passport and I removed hacker email but I couldn’t delete that meta account.As a result he again wants to hack my facebook through meta account.Already he changed my date of birth in facebook.So now I am badly need support from meta horizon.And I want to remove that meta account or remove his gmail from that meta account.Help me please.

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey @hshahadat1432 ,

 

Thanks for sharing with us. We know how stressful it can be to lose access to your own personal accounts at the hands of someone else. As this is an account matter , could you join us in our DM's so we can best assist you.  

 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Meta Quest Support 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I clicked on that link and I completely done the following steps?When meta will reply?

Hello,

Thank you for bringing this issue to our attention.

We understand the situation and would be more than happy to help.

Please, contact us privately, our team will do its best to guide you towards the best solution.

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Thank you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!