12-22-2024 09:27 AM - edited 01-01-2025 10:24 AM
Last night I pulled out our Oculus Two for a game night. Since purchasing it (when they first came out) it has been used sparingly and always stored in its original box on a shelf. It has been awhile since we used it so I wasn't shocked when it said it needed a software update.
Everything was working great until we performed the software update. When it restarted, it was stuck in the startup loop. It kept restarting itself and never successfully got past the load screen/ black screen. After it started showing a dead android image, we followed the Meta Help advice of factory resetting it. As soon as the factory reset option was selected, the device completed powered off and has not been able to turn on since. The device is completely broken and the only thing that could have done this was updating the software, as it had been working perfectly leading up to the update (and had a full charge).
Meta Help spent nearly an hour asking us to try different charge cables, plugging it into different outlets, attempting to get a factory reset again, etc. Once nothing worked, they basically said 'Bummer!', informed us it was past warranty, and said we could buy a refurbished oculus for $150.
I have seen many other people had this issue, and it is completely unacceptable to me that an issue they created is not rectified by them. By their logic, they could roll out a software update to break all devices past warranty and have no consequence. Warranties should apply in cases of neglect or misuse of the consumer, not a bail out for irresponsible software roll outs by the company that break users' devices.
Has anyone else experienced this?
EDIT TO STATE: This issue is not solved- Meta has marked it as solved so their latest update is seen at the top of the thread. The current status is:
If you have a device that’s still unresponsive, we're here to help. Please contact customer support through the Help Center for next steps. This will be the best way to resolve the issue. Since this issue involves individual headsets and personal account information we regret that we are unable to assist you directly on the community forums."
Solved! Go to Solution.
12-28-2024 03:23 PM
I've done it on a borked Quest 2 with the meta logo boot loop of death and it completely fixed my issue. Previously when connected to the meta update tool, and the sideload method it stated that there was no device connected.
When the battery was disconnected, I held down the power button to discharge the capacitors.
12-28-2024 03:43 PM
@xilStevenlix I've just had a replacement camera module turn up for it as well, as one of the four is duff and giving a no tracking symptom. Can't wait to get stuck in.
12-28-2024 03:52 PM
My Quest 2 is dead. Won’t side load V71 and crashes at 50% installed.
12-28-2024 05:17 PM
my headset isnt turning on, and isnt opening the boot screen, the only thing its showing is a red blinking light, if I want it to work, I need to get another, or get a technician to fix my headset, but its vacation here so I need to wait some days for a technician to work, or wait the support, im afraid I cant do anything until thursday or friday.
congrats meta for screwing my and others christmas
12-28-2024 05:55 PM
The issue is not solved for me. I just did exactly what their website suggests and contacted them, and they were as unhelpful as ever. This time they asked for my receipt of purchase. All very cryptic. I now need to wait 3-5 working days to hear from their 'escalation' team. This is the worst service I have ever encountered. So no....not fixed for everyone.
12-29-2024 01:39 AM
I've bitten the bullet and arranged for a replacement through Amazon. I do not trust Meta to be able to roll out a fix for the headsets in the boot menu loop of death, but will keep tracking the thread for updates.
I feel safe to setup the new one though, as I took a risk and booted up my Q2 and it worked fine and when I checked it was on V71 and no updates available so definitely looks like the v72 is not active now
12-29-2024 01:39 AM
12-29-2024 03:19 AM
12-29-2024 04:09 AM
completly bricked..
So disapointed with Oculus software.. i wish i had not bought it ( 6 days ago)
within 6 days the headset has not worked 3, and now it is bricked and U/s.. i believe the programmers are
sending software with no care or proper testing ..actually i believe that Meta do not care.. you are at your own risk.. the nightmare to return the headset will be up to the nightmare of using it i guess..
goodbye oculus.. i will return to steam headsets where i had never have so many issues.
12-29-2024 04:40 AM
Having the same issue here since Christmas, reading all the comments it's just making me afraid since I bought mine in 2021 and my warranty is long gone. Waiting on feedback from the support team...