Now this is customer service, Oculus take note!!

[SD-777]

Ordered my Rift about 5-10 minutes after pre-orders started, got my confirmation for April and everything.  Then Oculus has their shipping fiasco and suddenly my April order turns into mid to late June !!!!!!!!!  In frustration I started to research HTC's Vive, which I realized better fit my needs with it's room scale, touch controllers and chaperone feature.  So about 3 weeks ago I placed my order for a Vive, my email confirmation said it would ship in May but not which day.  So today, the first workday of May, I get an email that my order had shipped on Friday and will be here Tuesday!!

I hope Oculus takes note of these experiences and it helps them to improve their shipping and customer service.  I'm going to see how good the Vive is first, but most likely I'll be cancelling my Oculus order.  If I had received my Oculus order in April, as originally promised, I would not have even bothered researching or ordering the Vive.

[SD-777]

 

Zenbane said:

I'm pretty sure I didn't personally attack you at all, unless you think asking you questions about your VR experience is a personal attack? lol

Since you can't answer the questions I'll leave you to the imaginary prediction postings.

Questions have already been answered if you read my posts.  Thanks for leaving.

[Felixm477]

yayayken said:

Why can't we just all get along? We are here in this forum because we like VR, whether you like HTC Vive or Oculus, it doesn't matter as it is your own opinion.

People that can't wait and ordered and even received your Vive. Great for you and let us enjoy VR.

People that decide to wait for Oculus cause they think it's better suited for them. Great for you, let us enjoy VR when you get it.

they wont get along because it is basic human nature to always have a civil war, we would need a common enemy to make this work. Maybe Sony?  😛

[Oblongship]

@SpineDoc don't worry about what some people say man. A lot of people will try and derail or cause an argument just because it reverts attention from something they don't agree with or may cast a shadow of doubt on something they are desperate to succeed. Sadly that is the nature of the Internet and what people do that causes a toxic community whether they know they do it or not.

I think you have made a lot of good points and as far as customer service is concerned, you are the customer and you get to define what that means to you.

I am happy you are enjoying your Vive, like you I ordered both myself. I would to hear what you like best about it and a few great experiences you have had.

Not sure if you got your Rift yet but if you have I would like to hear the same kind of stories.

Any way man, take care

[DrOculus]

Zenbane said:

CharlieHobbes said:
I think Vive will lose most of it's advantages over the Rift after Touch launch.

Completely agree. Immersion is currently achieved much deeper with the Rift and it will only get better.

@SpineDoc there's no evidence whatsoever that supports the notion that room space "makes or breaks VR." Quite the opposite experience has flooded YouTube. The only thing that makes or breaks VR is visual immersion, as that is the only way to trick the brain in to believing that what you're seeing is real. Being able to walk from one wall to another is as stimulating as using a Wii controller to shoot a gun. Neither make or break anything.

How is immersion achieved much deeper on the Rift?

"there's no evidence whatsoever that supports the notion that room space
"makes or breaks VR." Quite the opposite experience has flooded YouTube"
You say there is no evidence that room space/room scale "makes or breaks VR" but you are saying "Quite the opposite experience has flooded YouTube"....what "Quite the opposite" do you mean?....seated VR?....maybe you could link us a few Youtube vids that have flooded youtube?


"The only thing that makes or breaks VR is visual immersion, as that is
the only way to trick the brain in to believing that what you're seeing
is real."
You have Visual Immersion and you`re brain is tricked because you have a HMD that is tracking you`re physical locomotion in real world space and mapping it 1-1 into a virtual environment. So if you are saying that tracking you`re physical movements 1-1 into a VR environment is not immersive why are you buying a Rift?

"Being able to walk from one wall to another is as stimulating as using a
Wii controller to shoot a gun. Neither make or break anything."

So if locomotion in VR doesn't make or break anything why are you buying a Rift?...because that`s tracked locomotion even when seated. (and yes the Rift will do room scale tracking)
You are saying its OK to track you while seated but don't expand that tracking range, I`m glad you are not in charge of our VR future because it would be stagnant and dull with no imagination.

[Zenbane]

DrOculus said:

How is immersion achieved much deeper on the Rift?

"there's no evidence whatsoever that supports the notion that room space
"makes or breaks VR." Quite the opposite experience has flooded YouTube"
You say there is no evidence that room space/room scale "makes or breaks VR" but you are saying "Quite the opposite experience has flooded YouTube"....what "Quite the opposite" do you mean?....seated VR?....maybe you could link us a few Youtube vids that have flooded youtube?


"The only thing that makes or breaks VR is visual immersion, as that is
the only way to trick the brain in to believing that what you're seeing
is real."
You have Visual Immersion and you`re brain is tricked because you have a HMD that is tracking you`re physical locomotion in real world space and mapping it 1-1 into a virtual environment. So if you are saying that tracking you`re physical movements 1-1 into a VR environment is not immersive why are you buying a Rift?

"Being able to walk from one wall to another is as stimulating as using a
Wii controller to shoot a gun. Neither make or break anything."

So if locomotion in VR doesn't make or break anything why are you buying a Rift?...because that`s tracked locomotion even when seated. (and yes the Rift will do room scale tracking)
You are saying its OK to track you while seated but don't expand that tracking range, I`m glad you are not in charge of our VR future because it would be stagnant and dull with no imagination.

Your responses indicate that your thought process is the exact opposite of what would be expected from a self-proclaimed, "Dr. Oculus." I guess you were being ironic when you named yourself.

You ask a lot of questions, in direct mimicry of me asking the OP of this thread to provide a reasonable explanation as to how less than 24 hours of receiving a Vive allowed him to assess what will make or break the entire VR Industry.

But if you agree with his line of reasoning then I can answer all your questions with a simple copy n paste response, " I AM 100% correct about my opinions, you know why? Because they are my opinions."

[SD-777]

Zenbane said:

DrOculus said:

How is immersion achieved much deeper on the Rift?

"there's no evidence whatsoever that supports the notion that room space
"makes or breaks VR." Quite the opposite experience has flooded YouTube"
You say there is no evidence that room space/room scale "makes or breaks VR" but you are saying "Quite the opposite experience has flooded YouTube"....what "Quite the opposite" do you mean?....seated VR?....maybe you could link us a few Youtube vids that have flooded youtube?


"The only thing that makes or breaks VR is visual immersion, as that is
the only way to trick the brain in to believing that what you're seeing
is real."
You have Visual Immersion and you`re brain is tricked because you have a HMD that is tracking you`re physical locomotion in real world space and mapping it 1-1 into a virtual environment. So if you are saying that tracking you`re physical movements 1-1 into a VR environment is not immersive why are you buying a Rift?

"Being able to walk from one wall to another is as stimulating as using a
Wii controller to shoot a gun. Neither make or break anything."

So if locomotion in VR doesn't make or break anything why are you buying a Rift?...because that`s tracked locomotion even when seated. (and yes the Rift will do room scale tracking)
You are saying its OK to track you while seated but don't expand that tracking range, I`m glad you are not in charge of our VR future because it would be stagnant and dull with no imagination.

Your responses indicate that your thought process is the exact opposite of what would be expected from a self-proclaimed, "Dr. Oculus." I guess you were being ironic when you named yourself.

You ask a lot of questions, in direct mimicry of me asking the OP of this thread to provide a reasonable explanation as to how less than 24 hours of receiving a Vive allowed him to assess what will make or break the entire VR Industry.

But if you agree with his line of reasoning then I can answer all your questions with a simple copy n paste response, " I AM 100% correct about my opinions, you know why? Because they are my opinions."

Wow, still with the personal attacks, keep hiding behind that rock.  I don't owe you any kind of explanation for voicing my opinion.  If some basement dweller wants to come along and take my opinion as some kind of high and mighty proclamation of the future, then so be it.  But the reality is that I'm just a dude on an internet forum casually discussing something with other like minded people.  You do see just how seriously you are taking all of this and how utterly ridiculous it makes you look.  Seriously man, get a hold of yourself, it's just an internet forum.  Surely there must be so many more noble causes for you to pursue so vehemently than on an internet forum.  What's sadly and pitifully amusing is you are getting bent out of shape because Dr Oculus didn't agree with your opinion.  Yep everything he quoted was pure opinion and nothing else.  Not a statement on the industry, not a professional opinion, not even an informed one, just a regular old opinion.  News flash, your opinion isn't any more valid than anyone else's on these forums, and probably a good deal less seeing your behavior.  There's nothing even wrong with that, if you didn't creepily protest so hard.

I've asked you before to exit my thread, seems like you don't want to, great it's a free forum.  But no need to mention me any more in any of your posts.

[brievolz84]

Well I do agree that @Zenbane is being a bit too exacting but he does have a point about customer service.  As someone who has worked in the customer service field, customer service is simply how the company personally treats you.  Everything else outside of the internal workings is PR.

Although I do think that Light room and Room scale are game changers, they certainly not game breakers.  The current problem with these two technologies is that you are only allowed to move in a relatively small space and there is no real intuitive way to move around the entire map w/o some gamey hack.  Once developers figure out that problem then we can safely assume that these two technologies will make or break the immersiveness of VR.

[SD-777]

brievolz84 said:

Well I do agree that @Zenbane is being a bit too exacting but he does have a point about customer service.  As someone who has worked in the customer service field, customer service is simply how the company personally treats you.  Everything else outside of the internal workings is PR.

Although I do think that Light room and Room scale are game changers, they certainly not game breakers.  The current problem with these two technologies is that you are only allowed to move in a relatively small space and there is no real intuitive way to move around the entire map w/o some gamey hack.  Once developers figure out that problem then we can safely assume that these two technologies will make or break the immersiveness of VR.

Yes that's a great point about moving around.  Teleporting is ok, but it's still artificial.  I would think that developers have to think outside the box and tailor their games to the amount of room you have.  But somewhere, someone will invent a new paradigm.  Just remember when everything was side scrolling and 2 dimensional, how different things were after 3 dimensions were introduced and how it changed gaming.


There is some tech demo of someone who showed that sticking one of the controllers in your pants would make the Vive believe you were walking, it was an interesting read.  Maybe walking/running in place will be an alternative to larger spaces.

[CharlieHobbes]

SpineDoc said:

brievolz84 said:

Well I do agree that @Zenbane is being a bit too exacting but he does have a point about customer service.  As someone who has worked in the customer service field, customer service is simply how the company personally treats you.  Everything else outside of the internal workings is PR.

Although I do think that Light room and Room scale are game changers, they certainly not game breakers.  The current problem with these two technologies is that you are only allowed to move in a relatively small space and there is no real intuitive way to move around the entire map w/o some gamey hack.  Once developers figure out that problem then we can safely assume that these two technologies will make or break the immersiveness of VR.

Yes that's a great point about moving around.  Teleporting is ok, but it's still artificial.  I would think that developers have to think outside the box and tailor their games to the amount of room you have.  But somewhere, someone will invent a new paradigm.  Just remember when everything was side scrolling and 2 dimensional, how different things were after 3 dimensions were introduced and how it changed gaming.


There is some tech demo of someone who showed that sticking one of the controllers in your pants would make the Vive believe you were walking, it was an interesting read.  Maybe walking/running in place will be an alternative to larger spaces.

Walking in place is currently our best idea for motion, the next question is: do we need more devices (like Omni) to make this work?