Oculus 2 help

[cowboy.3ZY]

Hey my other quest 2 just won’t turn on every time I charge it, it just lights up the old meta logo and turns off in a second and it happens constantly please help 😭🙏

[MetaQuestSupport]

Hey there, @cowboy.3ZY 

We can see you are having some charging issues with your Quest 2.

You can try these steps to hard reboot your device:

1. Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
2. Hard Reboot the headset
   1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
   2. If the boot-up sound is not heard:
      1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
      2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
      3. Use the volume buttons on your headset to highlight Yes and press the power button.

We would recommend after this, to let your headset charge for at least 2 hours, then turn it on by holding the power button for 30 seconds.

Sometimes after a hard reboot the headset may just need a bit extra to fully turn on.

If your issue is persisting, we would like you to send us a private message so we can investigate this issue further.

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hey there @cowboy.3ZY 

Just reaching out to see if you were able to get that issue fixed?

If not please don't hesitate to get back in touch with us again!