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Oculus Client issues that need to be fixed for the ecosystem to not become infuriating to deal with

GeekyGami
Adventurer
Hi.

I'm making this thread to address issues specifically regarding the Oculus Client that need to be fixed.

Now, I know these have a solution in common, but I'll explain why it isn't a good solution in the long run, and merely a band-aid.


So, here's the issue:
When you install something, sometimes, it'll say "attention required"
You'll click to continue, and it'll proceed to tell you the same thing again.
Forever.

Most of the time, at the same time as this issue occurs, if an Oculus update is happening, it'll download itself in multiple patches, and proceed to never finish the last patch,
staying on the play/pause button showing the pause icon, but not being clickable.


The solution:
Reinstall Oculus Software entirely.

Sure, this might seem simple.
It would be simple.

But this issue shows its ugly head again after a while, so you constantly have to do it.
And the kicker?
Mandatory 5 gigabyte download every time.

Not only that, but even the solution has a bloody issue! It never stops!

Every single time I have attempted to reinstall Oculus,
it has given me errors before finishing installation, telling me to restart my computer, which of course, wouldn't bloody work!
An endless installation error loop, for which we're given a few steps:

First step:
Try again

Second step:
Remove registry entries of Oculus
Try again

Third step:
Remove the entire download cache on C drive.
Try again, and wait for another 5 gigs to download

If you end up at the third step or even the second one, there is a likelyhood that Oculus won't remember what account was on there,
what games it had available on it, and will proceed to uninstall all your Oculus games before loading you into a fresh Oculus Client, 
redownloading all your games again


I need not remind you that is over 40 gigs potentially.
And playing any game in the Rift during that time means those 40 gigs will stop downloading!

And that's only if those steps bloody worked!

This is infuriating!

This is so much further from what this ecosystem is clearly supposed to be that it simply baffles me!
Please fix these issues for good!
For the love of all that is Holy!
10 REPLIES 10

Jockbone
Honored Guest

Interesting to note that this has been an ongoing issue for AT LEAST 3 years (I'm having it too) and it is still an continuing problem.

 

One of the things I've noticed with this and other corporate support structures, is this transition to an undisclosed up-voting policy, demonstrated when a company fails to address concerns.

 

This was revealed to me when I had a problem with my Spotify account and was told to leave a message on the support forum, and when it got enough up-votes it would be addressed.

 

So, I can only presume that we, as paying customers, no longer have a direct relationship with any particular company. We seem to have a relationship with a façade of said corporation that is completely disconnected from its underlying infrastructure.

 

Sad...