01-21-2018 01:48 PM
01-31-2018 01:05 AM
RedRizla said:
@goldrush76 - A Twitter response from which company? Are we talking Oculus here because I never knew you could have an extended warranty that even covers you for accidental damage? I'm not sure the ribbon cable that kills your audio if it tears would be covered under accidental damage though.
I get that some electrical items only come with a 1 year warranty, but like I've already mentioned we are not talking something like a toaster here that costs £29.99, these headsets are not cheap and having to buy the whole bundle again is just silly. Oculus needs to come up with a cheap alternative to replacing just the headset or start offering repairs.
01-31-2018 02:18 AM
01-31-2018 06:40 AM
RedRizla said:
@Mradr - The simple solution would be to buy a standalone headset that's not priced silly like it is when you buy just 1 sensor. I don't think it would cause confusion given you can purchase bundles for lots of different equipment these days. If people are silly enough to just buy a headset without looking into it a bit more, then more fool them I would say. It would be easy to advertise it as a replacement and not the full bundle. Vive is currently going to do this with the Vive Pro standalone, so I'm sure people will be aware they need to purchase other things to complete the setup..
01-31-2018 12:26 PM
RedRizla said:
@goldrush76 - A Twitter response from which company? Are we talking Oculus here because I never knew you could have an extended warranty that even covers you for accidental damage? I'm not sure the ribbon cable that kills your audio if it tears would be covered under accidental damage though.
I get that some electrical items only come with a 1 year warranty, but like I've already mentioned we are not talking something like a toaster here that costs £29.99, these headsets are not cheap and having to buy the whole bundle again is just silly. Oculus needs to come up with a cheap alternative to replacing just the headset or start offering repairs.
02-01-2018 03:01 PM
snowdog said:
Syrellaris said:
juniormafia27 said:
Mradr said:
juniormafia27 said:
It is not apples and oranges.
Yes it is - It's like saying Walmart doesn't have the ability to repair space ships? Come on, it's one of the biggest retail shops around the world.
It's apples and oranges here. Facebook itself is a software company - not a hardware company. Even then, Facebook itself is a Ad company and a software platform. Oculus is a branch company and is the one dealing with the hardware side of things. Maybe understand what you are talking about first before really jumping the gun on another forum member please.
As for bigger companies - always welcome to turn to them - but you understand that they also have about the same problems if not more problems compared to Oculus I hope. We hear it all the time "I will just turn to Vive" - but then the grass on the other side is never really that much greener either. In fact - they have more issues that go unfix.
Look....I have made my point.....don't matter how you explain it. It will not deter what my current thoughts were. If my issue can't get solved. Then it makes no since to continue to invest......period. Or at least with Oculus.
And no one is saying that that is wrong. Many here will fully agree with you that Oculus Support by email is slow and tedious but it is the only thing we have atm and thus the only thing we can refer you too.
Oculus isn't a multi billion dollar/euro company, regardless if it is owned by Facebook and thus does not have the funds to open up dozens of Repair shops around the globe. If they did, you would not be complaining here about "trash support".
Honestly, buying the bundle is a good way to get those extra 2 sensors, a pair of replacement touches and a new headset. It will come down in price to this year.
but if you want to go with a Vive, then go with a Vive. No one is telling you not to, and frankly for this gen the Vive is just as good, just less comfortable.
Very much this with regards to getting a spare set of Touch controllers and a third (or fourth) sensor. I got myself another set of Touch controllers instead of a standalone sensor because the standalone sensors are overpriced and it might be useful to have a spare set of controllers handy just in case.
It should also be noted that if you get a Vive instead of another Rift that replacement Vive controllers and replacement Lighthouse base stations are over $100 EACH.
I honestly couldn't recommend that ANYONE gets a Vive over a Rift at this point. $200 more expensive, no built-in audio and not as comfortable as a Rift unless you spend ANOTHER $99, considerably more SDE and the displays and optics aren't as clear and sharp as they are on the Rift...
...And this is before Oculus reduce the price by ANOTHER $100/£100 at some time later this year.
02-01-2018 04:38 PM
w_benjamin said:
While it won't help with the topic, I keep pitching the idea to Oculus for an HMD replacement program, where you send in your old headset (with no foam insert,headphones or cable), pay a reduced fee (maybe $150?) and get a new working one.
02-02-2018 06:37 AM
For a company as small as Oculus they aren't viable. In the case they would open one it would be at their main area, which means units would have to be shipped out to them. Which obviously the bill of falls on the owner of the rift. International shipping prices ain't cheap, you're look at a good solid 35 euros / dollars for that alone + any repair costs that come on top of it.
juniormafia27 said:
snowdog said:
Syrellaris said:
juniormafia27 said:
Mradr said:
juniormafia27 said:
It is not apples and oranges.
Yes it is - It's like saying Walmart doesn't have the ability to repair space ships? Come on, it's one of the biggest retail shops around the world.
It's apples and oranges here. Facebook itself is a software company - not a hardware company. Even then, Facebook itself is a Ad company and a software platform. Oculus is a branch company and is the one dealing with the hardware side of things. Maybe understand what you are talking about first before really jumping the gun on another forum member please.
As for bigger companies - always welcome to turn to them - but you understand that they also have about the same problems if not more problems compared to Oculus I hope. We hear it all the time "I will just turn to Vive" - but then the grass on the other side is never really that much greener either. In fact - they have more issues that go unfix.
Look....I have made my point.....don't matter how you explain it. It will not deter what my current thoughts were. If my issue can't get solved. Then it makes no since to continue to invest......period. Or at least with Oculus.
And no one is saying that that is wrong. Many here will fully agree with you that Oculus Support by email is slow and tedious but it is the only thing we have atm and thus the only thing we can refer you too.
Oculus isn't a multi billion dollar/euro company, regardless if it is owned by Facebook and thus does not have the funds to open up dozens of Repair shops around the globe. If they did, you would not be complaining here about "trash support".
Honestly, buying the bundle is a good way to get those extra 2 sensors, a pair of replacement touches and a new headset. It will come down in price to this year.
but if you want to go with a Vive, then go with a Vive. No one is telling you not to, and frankly for this gen the Vive is just as good, just less comfortable.
Very much this with regards to getting a spare set of Touch controllers and a third (or fourth) sensor. I got myself another set of Touch controllers instead of a standalone sensor because the standalone sensors are overpriced and it might be useful to have a spare set of controllers handy just in case.
It should also be noted that if you get a Vive instead of another Rift that replacement Vive controllers and replacement Lighthouse base stations are over $100 EACH.
I honestly couldn't recommend that ANYONE gets a Vive over a Rift at this point. $200 more expensive, no built-in audio and not as comfortable as a Rift unless you spend ANOTHER $99, considerably more SDE and the displays and optics aren't as clear and sharp as they are on the Rift...
...And this is before Oculus reduce the price by ANOTHER $100/£100 at some time later this year.
We are talking about the option to at least be able to repair your already damaged Oculus.....regardless of warranty though. You take on a new project and do not have the ability to provide repair options for owner to "continue to stay in the game".....man please. Without this being put in check VR will fail. No one wants to willingful throw away money to keep buying headsets.
09-22-2019 09:49 AM
09-22-2019 09:55 AM