I contacted Oculus to get my Rift unit repaired (I was willing to pay for the repair) as the audio connection in one headphone had broken.
Oculus replied to me that there are NO current options for repairs (no partner repair shops etc) AND the audio unit breakage was not under warranty and therefore they could not ship me a new unit.
This means the Rift I purchased, including the touch handhelds and sensors are now useless to me.. after one month of use.
To make it worse I contacted Vive and they replied that they DO fix the HTC Vive
You know the headphones are detachable right? Maybe try removing that one and reattaching it to see if something came loose. Another option is to replace the headphones with earbuds, they are 49$ on their website. It's better than no sound from one ear...
appreciated that you can always use different cans but to offer any kind of servicing for faults on a new unit seems like a s''t stance. I'm in the UK and I'm certain that that kind of practice is outlawed here. If its broken within a month or even a year of purchase they need to step up. It would be deemed not fit for purpose.
@benplace thanks for the advice! Unfortunately the whole cable on the earpiece broke so it impacts all audio :neutral: I can use it without audio but that is a whole different experience and now I can no longer use the unit for development
@bizjer AGREED!!! I would love support to respond with their reasoning behind not offering repairs. I have no problem paying for it... but not even giving me the option to pay for the repair?
appreciated that you can always use different cans but to offer any kind of servicing for faults on a new unit seems like a s''t stance. I'm in the UK and I'm certain that that kind of practice is outlawed here. If its broken within a month or even a year of purchase they need to step up. It would be deemed not fit for purpose.
I suppose how it broke would be relevant. Most manufacturers warranty's don't cover accidental damage and certainly not malicious damage. (Im also in the UK)
If you accidentally sat on it for example and it broke, I'm sure its 'purpose' was not to be sat on so if it broke its not really a quality issue as it was not sold as a chair.
Some retailers sell extra warranty over and above the manufacturers warranties which can add an insurance protecting you from accidental damage etc of course as well.
ashdub was prepaired to pay to have it repaired, so whether it was covered by warranty or not didn't seem too relevant. I think it is bad that no option for that exists... but since Oculus seems to have resolved this in a way that makes ashdub happy, then I am both happy for ashdub, and also happy to see that Oculus does appear to have accepted his/ her dilemma and taken it upon themselves to sort it out.
Well done !
I suppose one course of action where you damage something fairly expensive in your home and no option of repair exists, would be to claim off your home contents insurance... assuming you have a policy and they would have to replace it.
"You can't believe everything you read on the Internet " :- Abraham Lincoln
ha! no I think the policy on the HTC TO offer that service helped.. it's a big differentiator for HTC if the Oculus is no repairable and the Vive is repairable
