This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Payment method error

Anonymous
Not applicable

‎06-04-2019 12:41 PM

I tried with 4 differents credits card, PayPal, please help
0 Kudos
13 REPLIES 13

Techy111
MVP
MVP

‎06-04-2019 01:56 PM

Contact support they will help, expect a little delay due to current high demands.
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

stphung
Honored Guest

‎06-04-2019 08:58 PM

I can't add a payment method either, sent in a support ticket. First day of oculus quest and all I can play are demos. 😞

cole_veritas
Explorer

‎06-06-2019 05:17 AM

We can't submit payment info either... Have tried multiple cards and PayPal. This sucks. 

Techy111
MVP
MVP

‎06-06-2019 05:22 AM

The problem maybe that delivery address and your card address may be different, this is what happened in 2016 so only an idea???
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

0 Kudos

Anonymous
Not applicable

‎06-06-2019 07:49 AM

Hi, thank you for your response. The problem isn’t my direction, because it’s been the same for 15 years. I had already bought games with the same credit card and home address. I wrote to oculus service, I did everything they told me to do and nothing. They never wrote to me again 
0 Kudos

Techy111
MVP
MVP

‎06-06-2019 08:29 AM

Have you contacted PayPal? Might be a block their end ?
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

0 Kudos

Anonymous
Not applicable

‎06-06-2019 09:53 AM

Everything is fine with my cards and my PayPal account. The problem I think is in Oculus store
0 Kudos

Techy111
MVP
MVP

‎06-06-2019 11:00 AM

Then I would check check and check again that everything is entered correctly. Could be a single digit or letter out somewhere that you missed fella ?
A PC with lots of gadgets inside and a thing to see in 3D that you put on your head.

0 Kudos

Anonymous
Not applicable

‎06-06-2019 12:26 PM

Believe me, I’ve tried everything in different ways, in different computers. I tried many times. It does not work . I was reading many peoples reviews and they have the same trouble as I have.