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People can't see me on Oculus Home.

DIGIWB
Level 2

On Oculus Home, I can see other people's avatars, but other people can't see my avatars. We cannot talk to each other, only interacting with objects can be seen. Everyone restarted Oculus Software but the problem was the same. What should I do?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi DIGIWB! That is not what we like to hear! Rest assured we will work together and resolve your issue. 

 

Some people get that problem when the cache is full and/or if they don't have a lot of space left in their hard drive. Try to clear your cache (should be somewhere in the option in-game; you will need to reboot the game after) and make sure you still have space left in your hard drive (this is important as it could cause problem for your pc/laptop; try to have at least 10% left free)

 

If you are using a quest 2 headset, there is a good chance that the reason why you can't see some people is just because they use non-compatible quest avatar; the Quest headset can ONLY see people with quest-compatible avatar.

 

 

If you're still having issues, please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be logged into the community first to send us a private message. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.