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Dan-l-c-16
Honored Guest

I am trying to reset my pin as I have forgotten the old pin. Once I resend they link it tells me that there is something wrong with the link when I reset the password 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @Dan-l-c-16! We can understand your concern and we want to help you get your PIN reset right away. We have a few troubleshooting steps for you.

  • Clear web browser cache/cookies
  • Restart web browser
  • Try another web browser
  • Try another computer
  • Try another network in another location
  • Ensure you don't have a VPN or a proxy on
  • Try copying the link and pasting it into the address bar of your browser

Let us know if any of these enable the PIN reset link to work properly. If not, let us know as well so we can discuss further troubleshooting steps. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again! We wanted to make sure you were able to get your PIN reset. We hope the steps provided were able to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!