Piss poor Support with a month and a half chat

[victor.vanmeer.9]

here is a copy of emails I been gettingfor 3 weeks not and still not fixed even though they got the stuff requested.

Meta Store Support	Thu, Jan 30, 7:39 PM (12 days ago)
to me

Hello Victor,

I hope you are well and having a good day.

Thank you for contacting Meta Store Support. My name is Allan, and we spoke earlier. I'm following up to ensure you receive the assistance you need.

So that we can better determine what causing this issue, kindly try to perform these additional troubleshooting steps:

• Connect to a different Wi-Fi network
• Forget and Reconnect to Wi-Fi: Go to your headset's settings, forget the current Wi-Fi network, and then reconnect to it.
• Check for Interference: Ensure there are no other devices causing interference with your Wi-Fi signal
• Update Your Headset: Make sure your headset's software is up to date.

If the issue still persist, I would like to gather some information of yours so that we can check for your warranty options. Please see below: 

• Shipping Information
  • Full name:
• Shipping address
  • Street Address:
  • City:
  • State or province:
  • Postal (Zip) Code:
  • Country:
  • Phone number:
  • Preferred email address to receive labels:
  • Username and/or email address associated with your Meta account:
  • Headset Serial number: which can be found at the Left arm (pop off the strap) that starts with "1WMHH". 
  • Box serial number, which can be found on the box sleeve or a QR code on bottom of box, starts with "2G0YBW":
  • Retail receipt or invoice including item, retailer, price, and date OR Online Meta Store order number:

Looking forward for your response.

Sincerely,
Allan

Meta Store Support

[MetaQuestSupport]

Hello @victor.vanmeer.9,

Would you be able to send us a private message with your ticket number and we can investigate this and help you get your issue sorted and back into the Metaverse as soon as possible!

To private message us please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hello @victor.vanmeer.9 

We haven't heard back from you on this yet, if you still need assistance please do not hesitate to contact us.