Pro controllers are stuck at 0% updating.

[FlyboyQ]

Hi I just got my Quest Pro controllers today and paired them to my headset (Quest 2), however I can't use them and a little pop up saying "Controller update in progress (Left 0%) (Right 0%)" keeps appearing evey 30 seconds, I left the controllers a while to update but they never progress past 0%

[MetaQuestSupport]

Hey @FlyboyQ! Thank you for bringing this to our attention, we know how important it is to have your controllers connect to your device for good game play experience. 

For verification, could you verify you have tried the following steps for factory resetting your pro controllers:

• Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.
• Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.
• Release the buttons immediately after the LED begins blinking red/white.
• Perform a manual pairing and check if controller LED would flash blue and white to signal pairing state.
• Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.

We hope to hear back from you!

[J40NYR]

I had this same problem. I would try Quest supports response first but if that fails...

Make sure your controllers are fully charged (they require 50% to update anyway)

Do a hard reboot (holding power and clicking restart) - this is what fixed it for me.

[MetaQuestSupport]

Heyyy @FlyboyQ! We just wanted to follow-up with you to see if you were still needing assistance with the issues that you were experiencing with your Pro controllers. Feel free to reach back out to us if you happen to have any further questions or concerns as we are always happy to help!