Hi Guys, Are there issues with your support at the moment. I've been waiting over a week for a reply from them in regard to an open ticket, chased a couple of times and heard nothing back. Not even a "Sorry we're very busy, we'll get back to you as soon as we can" type follow up.. Cheers Cy
I read on the forum that they are overwhelmed right now with the amount of tickets... Might have change now but there was a serious backlog 1 or 2 weeks back... I think I read that it took 18 days to get a response for a ticket
I am a spacesim/flightsim/racesim enthusiast first 🙂 I9 9900k@5.0, 32gb RAM/ 2080ti Former DK2, Gear VR,CV1 and Rift S owner
I had to wait for about 8 days for my ticket to be opened, and then another 3-5 days for the matter to be resolved. I did get a few placating emails reminding me how busy they are and to just be patient.
My ticket was opened sometime ago, recent follow ups were quick, me providing them with the information they requested and log files as needed, then all of a sudden nothing. No follow up, no reply to me asking for updates, nothing, just radio silence, we're talking 8 days or so now...
Sorry for the delay. We are actually caught up on tickets, so people should not be waiting like they were for the pre-order launch. However, your situation looks unique and is still under review. I will have someone respond soon. Thanks.
"cybereality" wrote: Sorry for the delay. We are actually caught up on tickets, so people should not be waiting like they were for the pre-order launch. However, your situation looks unique and is still under review. I will have someone respond soon. Thanks.
Hi Cyber, I've still not heard anything back. You mention that my situation is unique but I have seen others on this forum with identical problems, I believe all were due to DK2 hardware faults. I included the info of such posts in my original ticket (I think) and also linked to a video of someone having the very same problem. Personally, I would have thought the case pretty much standard, the problem persists on different PCs, virgin OS installs, all lighting conditions, powered or not powered, and with the all cabling other than the sync cable being replaced. Being in the IT support profession personally I would have lent towards a faulty DK2 and / or tracking camera from the outset. Cheers Cy
I've been waiting 26 days for one ticket, 11 for another (about the same issue). Only trying to find whether I will be receiving a response soon from the app submission team on my game for the Rift I am prepping for launch. I've emailed my contact in developer relations and sent tickets through oculus support but neither have responded. I'm not sure where else I should be taking my question. Would love to have some communication!
