cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 3: Problems with sweat

twISTer1979
Honored Guest

Your headset is also advertised for workouts, but unfortunately that's not possible because sweat always occurs during workouts and apparently the devices aren't sufficiently protected against it, despite completely drying them off with microfiber cloths after use and your silicone cover etc. 

It’s my 4th Quest 3 which dies after using it with ElevenTableTennis:-(

I’m in a community with many players and a lot of them have the same problems and must replace their headsets regularly because of this issue… Most die with „tracking failure“ and nothing works. The display moves with head-movement and controller are vibrating every second but aren’t tracked as well… no head and no finger or controller tracking… There are also threads on Reddit… why don’t you seal the chips inside like it is done with smartphones???

As I said in chats before. You should invite me as your product-tester. When your devices lasts for me in the long run, then it's good😉

17 REPLIES 17

@pk165271  the headset is badly designed for sports use. The only alternatives are a halo strap with the headset interface removed or a specific cooling fan solution.  More details in the thread here -

4 headset replacements in 4 months (communityforums.atmeta.com)

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR.

MainMan68
Explorer

I have had the same experience. I am on my 4th Quest 3 in less than a year. The latest failure was also a tracking failure. Do any of the aftermarket sweat guards adequately protect the unit? 

Hey @MainMan68 We recommend that you use your device when playing sports in an area with a suitable temperature and that you take breaks from time to time, If Rafa Nadal can do it, so can you!

 

You could also leave suggestions for improvements against sweat for the following devices through this link <https://communityforums.atmeta.com>

 

See you at the MetaVerse! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Rafa Nadal is on his 10th quest 3….

 

joking aside, what an absolutely crass response to someone who has suffered multiple device failures as a result of a blatant design flaw. 

All comments from our users are important to us. We take them into account and we use them to continue improving. Thank you very much for your feedback. 

 

If you need more help with your case, please contact us in a private chat. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We are here to help! 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

@MainMan68 unfortunately, most of the sweat guards do not work as promised.  The interface and fan combo mentioned here is probable the best way to reduce sweat damage.

https://communityforums.atmeta.com/t5/VR-Experiences/4-headset-replacements-in-4-months/td-p/1244716

Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR.

Dimitry8
Honored Guest

I have the same problem. My oculus broke because sweat got on the glasses while playing Batman. The service said that this is a common problem, unfortunately.

Hey @Dimitry8

 

We understand that you have an issue with your Oculus device, we would like to look into this further for you.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to your message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!