Quest 3 won't display 360 images

[guxsisimiut01]

Trying to view a 360 photo in a Quest 3 (projection 360 2D), but it only displays a small part of the photo (see image and screenshot from headset below). If choosing projection "2D" it does show the whole image (as a flat square, obviously not the way you'd want to view it). The image was taken with an Insta360 X5 and exported from Insta360 Studio desktop app as a 360 photo (jpg). At first I tried the original resolution (11904 x 5952), then downsized to 8192 x 4096 (image below) in case resolution was an issue, but the result is the same. 8K videos from the same camera/software display just fine. Any idea what is causing this and how to work around it?

360 image viewed in Quest 3Quest 3 only shows part of the sky (90 x 135 degrees or so).

[kojack]

I downloaded the pic, its working correctly on my Quest 3 using Meta Quest TV app set to 360 2D mode.

It also works in Skybox VR, the usual player I use for video (and now images, it didn't support them in the past).

My headset is running v74 but has v76 available, I'm doing an upgrade now and I'll test it again, in case something in the latest broke it.

Great photo by the way. I've got an x3, I didn't realise the x5 is already out.

[guxsisimiut01]

Thanks a lot for testing. In my headset, the TV app in 360 2D looks like in the screenshot I posted (i.e. broken). It's running v76.1024. It seems like it could be a bug in the latest firmware then, will be interesting to hear what you find after updating.

[kojack]

I did the update and it's still displaying fine in the TV app.

I'm not sure why it would fail on one but not another, something strange is going on.

Unfortunately Skybox VR is commercial so I can't really recommend that (although it is great, such as supporting connecting to other servers to view media not on the headset), and I haven't looked recently for any free panorama viewers besides the build in one.

[noah.weinhonig]

I have the exact same Problem - also with x5 and quest 3. 360 Videos work; but not the photos. Have you found any workaround?

[DaftnDirect]

mmm just downloaded you pic and yeah I have the same problem on my Quest 3 using the TV app but on my Quest Pro the app works ok.

I tried uninstalling the app using SideQuest's system app view, reinstalled and still the same problem. As kojack said I've got no idea either why it would work on one and not the other... other than it seems to be a buggy app in general. The on-device photo list takes about 30 seconds to populate and doesn't update after changes until I restart the headset and there doesn't seem to be a reason why it designates some photos as 'VR photo' and some as just 'image'... other than the VR photo I have happened to be of a landscape scene, with the same resolution as all the others,  is it using AI to determine that stuff?? anyway that doesn't affect how it displays the images, just another quirk.

Yeah, Skybox shows the images just fine and I would have recommended 'Within' which is/was a decent free viewing app but that's no longer supported or working, so I'll be uninstalling that one.

The TV app seems to need some attention.

Edit: moved my post from the wrong thread, thanks @Choleni for checking!

[guxsisimiut01]

After downloading a number of 360 images and seeing varying degrees of failure, I realized that the problem is resolution-dependent anyway. My headset will display images up to about 3296 x 1648 correctly and fail to display pixels beyond that. Seems like a simple bug that should be easy to fix.

[kojack]

Very strange.

I just put a 23014 x 11507 panorama (241MB jpg) on my Quest 3. The TV app couldn't show it in the flat 2D view (just black) but it worked fine in 360 2D mode.

Is your Quest 3 the 128GB or 512GB model? Mine's the 512GB. (I can't think of anything else that could be different)

(Panorama from the European Southern Observatory website. They have some great panoramas)

[DaftnDirect]

Mine's a 512 so totally confused what's going on. I also tried resizing @guxsisimiut01 's image to make it double the horizontal resolution and it made no difference. Also saving as different flavours of jpeg e.g. progressive, baseline and optimised.

The view of the test images I tried seem to vary, horizontally they're usually spread 180 deg and vertically they tend start at the half-way horizontal position and stretch all the way up to 90 degrees directly above, giving a very distorted pinched view as you look up towards the top. And some just show as a square as per the first post.

[guxsisimiut01]

Mine is also 512GB. It seems to be showing a maximum number of pixels (about 3296 x 1648 as stated previously) horizontally and vertically, starting from the top left of the image, and then nothing beyond that. A 4K image shows with a hole at the bottom and a black strip up to zenith where the pixels from the right edge of the image should be.