Out of the box, I liked the look of the Quest 3s. I bought the original Quest on preorder, bought the Quest 2 on preorder, and now I have the 3s. However, it's not charging, and I mean at all. It doesn't acknowledge that there's even a cable plugged in, because I plugged in the (official, $80) Quest Link cable. Using the charger from the box doesn't charge it either. I've attempted multiple power outlets and various methods, none of which are working. How should I go about fixing this issue?
I’m sorry to hear that your Quest 3s isn’t charging. I’d be a little teary-eyed myself.
You’ve already tried using different cables and outlets, which is a great first step. Take a quick look at the USB-C port on your Quest 3s for any dust or debris. A gentle clean might do the trick. Check over the cable and the charger’s prong for any signs of bending or scratching.
Since you’ve checked multiple outlets, try using a charger from a lamp or another device if you have one. Who knows.
Perform a reset on your Meta Quest 3 and check if there are any software updates available.
If nothing works, definitely reach out to Meta’s support team. Keep a record of all the troubleshooting steps you’ve taken. Just don’t attempt to open up the quest yourself. Don’t wanna risk anything.
We understand that you have not been able to charge your Quest 3s device which is not what we want to hear. As a loyal member of our community, we would love to fix this for you ASAP.
Please get in touch with us privately so we can collect more details from you. We would also love to know what troubleshooting steps you have done to this point.
Let's work together on this and get you back in the Metaverse soon!
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Last thing, I did find this hard rebooting directions via Meta which is different from a factory reset just in case you haven’t tried. Might help with your charging issue. I’ll copy and paste that below:
