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Quest Owners Find Way Round Ban

kevinw729
Honored Visionary

kevinw729_0-1628356326725.png


https://vrscout.com/news/facebook-users-buying-quest-unlock-banned-accounts/

 

Have to state some surprise that the banning issue was such a big issue. Had been lead to believe originally that this was not an issue and only a few had been blocked from their purchases. Now it sees there is a serious situation which sees people even going to extreme lengths like these. 



 

https://vrawards.aixr.org/ "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities" https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959
9 REPLIES 9

RuneSR2
Grand Champion

Seems like a very expensive way to get support 😂

 

Did read that some returned the hmd for a full refund after getting support.

 

It's a serious issue with the auto-banning, I still see complaints on Reddit, but seems to be fewer these days... Or mods delete such posts, who knows...  

Oculus Rift CV1, Valve Index & PSVR2, Asus Strix OC RTX™ 3090, i9-10900K (5.3Ghz), 32GB 3200MHz, 16TB SSD
"Ask not what VR can do for you, but what you can do for VR"

cmat100
Adventurer

Hehe - A couple of months ago I was talking to a friend, who lost access to her e-mail account and had her FB account blocked, she was unable to resolve via FB support.  I joked about getting an Oculus and using their support to get her account unblocked - turns out she wanted one anyway,  so that's exactly what she did and it worked!   Has to be said I never saw that one coming to increase sales!

 

Lots of people use FB as their only means to keep in contact with others - so an account block can really affect people.

kojack
MVP
MVP

It's a bit of an expensive gamble for people who don't care about VR to buy a headset in the hope a different support department is more likely to help.

 

Although it would push the VR numbers up, just in the last 3 months of 2020 Facebook banned over 1.3 billion accounts. If all of them bought Quests that would get us to Zuckerberg's 1 billion in vr goal. 🙂

 

Author: Oculus Monitor,  Auto Oculus Touch,  Forum Dark Mode, Phantom Touch Remover,  X-Plane Fixer
Hardware: Threadripper 1950x, MSI Gaming Trio 2080TI, Asrock X399 Taich
Headsets: Wrap 1200VR, DK1, DK2, CV1, Rift-S, GearVR, Go, Quest, Quest 2, Reverb G2

nalex66
MVP
MVP

Thread title is a bit misleading—it’s really non-Quest Facebook users who are finding a way around Facebook bans, by buying Quests. It’s a shame that Facebook support is so useless, but at least Oculus support is usually able to sort things out for Oculus owners.

DK2, CV1, Go, Quest, Quest 2, Quest 3.


Try my game: Cyclops Island Demo

kevinw729
Honored Visionary

I understand the point you are making, but it feels a little like sophistry to separate the Oculus from the Facebook (especially having seen what happened with Oculus Studios becoming Facebook Reality Labs). We understand that the people making the final system block (ban) is Facebook - and that directly impacts Oculus hardware. It is a situation that will only become more problematics as time goes on. A reason why so many were concerned of this move in the first place. I think when it was suggested that people would get round the ban by buying new hardware some posters claimed this would never happen... reality bites!

https://vrawards.aixr.org/ "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities" https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959

kevinw729
Honored Visionary

Agreed. I think when we have the "reveal" on Quest2 sales during Facebook Connect, there will be a demand for "connected user" numbers rather than the number of systems through the warehouse. As we see with this news - the low price of the hardware means it can be used as a disposable against an eventual refund. 

There is speculation growing that a number of the recent spike in banning's may be linked to the ongoing trials of Horizon, and the increased need for "enhanced moderation", that was being leaked by some of the Beta users.

https://vrawards.aixr.org/ "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities" https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959

I wasn’t distinguishing between Facebook and Oculus so much as between VR users and non-VR Facebook users, because that’s who the article is about. Regular Facebook users who find themselves banned are buying VR hardware to take advantage of the better support provided through Oculus. The title made it sound the article was about banned Quest users bypassing their bans.

 

I do agree that the Facebook automatic ban system is out of control, but VR users are not being told that they must buy new hardware. It’s non-VR users who are noticing that Oculus provides support resolutions to VR users when Facebook fails to help.

DK2, CV1, Go, Quest, Quest 2, Quest 3.


Try my game: Cyclops Island Demo

kevinw729
Honored Visionary

Thank you for the clarification - and obvious validity of your point. If more agree I could change the title replacing "Quest Owners" for "Facebook Users"?

The problems of the Facebook automatics banning algorithms are really being felt across no-VR and VR users - though this was a subject that did not get a lot of traction till recently. 

The replacement for moderation for automatic tracking will be a subject that will be much more front and center after Facebook Connect. 

https://vrawards.aixr.org/ "The Out-of-Home Immersive Entertainment Frontier: Expanding Interactive Boundaries in Leisure Facilities" https://www.amazon.co.uk/Out-Home-Immersive-Entertainment-Frontier/dp/1472426959

Zenbane
MVP
MVP

@kevinw729 wrote:

 

Have to state some surprise that the banning issue was such a big issue. Had been lead to believe originally that this was not an issue and only a few had been blocked from their purchases. Now it sees there is a serious situation which sees people even going to extreme lengths like these. 


 

You are mixing up two entirely different situations with two entirely different Customer bases who are dealing with two different organizational entities.

 

Your comment about the banning issue refers to the Oculus VR users who were getting banned on Facebook and then having their Oculus VR usage locked.

 

This is NOT what this article addresses at all.

 

This article is addressing non-Oculus VR users. Specifically, Facebook Social Media users who did NOT own an Oculus Quest headset. These users were getting banned and having trouble getting their accounts unlocked. As a result, they went out and bought the Oculus Quest in order to better reach Customer Support and get their bans lifted.

 

So the situation is literally polar opposite of what your original post suggests.

 

Your original post suggests that original Quest Users who were being banned were going to "extreme lengths" to get their bans resolved. Thus, you are suggesting that the Oculus VR user "ban situation" was getting worse. That is 100% incorrect.

 

This article actually proves that the Oculus VR user "ban situation" is getting BETTER. In fact, it is getting so much better that Facebook-only users who are banned can in fact purchase a Quest and get their accounts un-banned.

 

The article you provided actually illustrates that Oculus Customer Support is better than Facebook Customer Support.

 

 


@kevinw729 wrote:

 

it feels a little like sophistry to separate the Oculus from the Facebook


 

It is important to understand which Customers and which organizations are being addressed here. The terms "Oculus" and "Facebook" do not accurately portray the registered entities. There are Legal differences that should not be ignored.

 

Facebook Technologies LLC vs Facebook Inc

 

Facebook Inc. is a publicly traded organization, whereas Facebook Technologies is not. They are an LLC.

 

Oculus is a brand of Facebook Technologies, LLC (formerly known as Oculus VR, LLC), a subsidiary of Facebook Inc. 

 

Thus, Facebook Inc. Customers were getting banned and then becoming Facebook Technologies, LLC Customers in order to get unbanned.

 

The original post portrays this situation in a non-factual way. It might be worth editing to correct.